Drummerboy: reading the excerpt from the Agreement that you posted, Tesla's policy is hogwash. Before they post a CPO car for sale, Mercedes and other high end car companies would fully detail the car, take care of any & all cosmetic problems both exterior and interior, put fresh tires, brakes, fluids and other things as needed. They would do that at THEIR expense, and would then be built into the sale price. It's part of the cost of doing business. Not until all this was done would they list the car for sale. They take pride in what they deliver to a customer.