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That does sound horrible. I don’t know if I could accept delivery with a dent. It sucks knowing my brand new car needs bodywork. Sorry the experience sucked out all the fun and relief from finally getting the car.
it wont actually have body work. They'll pop off the panel with the dent and put a new one on. It sucks the OP had to go through this. When I got my M3 last year there was a hole the size of a baseball in the fender. I live a few hours away from the SC so they "found" a different car same specs. Now I just need my My to be delivered!
 
I've finally managed to take delivery of my MY LR today -- after one of the most horrible experiences of my life, not only buying a car, but buying anything.

Sure, the wait time was awful, and the delays and EDD changes were no fun at all but, once I got the VIN, that's when things got really bad.

Received the VIN and it took a full 7 days to receive the text to schedule delivery. This came after I was lied to multiple times about the whereabouts of the vehicle. Multiple contradictory emails and chat conversations regarding the location of the vehicle.

Then, when I finally tried to schedule delivery, there were no delivery appointments available. At this time my patience had ran out, so I went to the local SC and manage to have them schedule a delivery appointment. I guess in-person interactions work best.

I was given an appointment for a few days later. However, the day before delivery, as I was expecting based on many stories detailed in this very forum, I got a call from the Operations Advisor. They needed more time. Just 24 hours more.

I was done with this mess and made it clear that I was not interested in waiting another day. I was going to be there at 10am today to pickup my car or my deposit. It was their choice. The issue at hand was that, allegedly, during inspection they found that the roof glass was cracked. It needed to be replaced.

Guy said he was going to see what he could do. Then called back an hour later to let me know that he now needed a Few more days. The glass was "not in stock" and it had to be ordered. However, the car was ready and I could take delivery and have it fixed later on.

I said I would come over to take a look at the car. And so I did.

Well, they couldn't find the car which was supposedly charging. Then they eventually found the car and... "good news! the glass came in and they're replacing it now".

So they asked if I wanted to come back later or hang around and wait. I chose to wait.

No more than 5 minutes later they come back with a new story. Well, the car is going to take time to be done. The glue has to cure so it will be ready tomorrow morning at 10:00am, as originally scheduled.

Me: Do you promise?

Them: Sure, we promise. It will be ready today but it will cure overnight and it will be ready for you first thing in the morning.

Me: Are you sure?

Them: Absolutely. See you tomorrow at 10:00am.

And so, to apace me, they gave me a demo (mind you, I drove there in my own vehicle).

I drove the demo yesterday and came to work this morning, waiting for 9:45am to head out to get delivery.

At around 9:00am the phone rings. It's Tesla -- a new person, because the Operations Advisor is not working today. This new guys doesn't know what's going on but all he knows is they need another 24 hours because the glass still needs to be replaced and it will take them a day before it can be ready for delivery.

Well, I'm sure you can imagine how that conversation went. But in the end, I told him I was going to be there at 10:00am to take delivery of the car, as originally scheduled, and as I had been promised the day before. He had to go figure out how to make that happen.

I went to the SC at 10:00am and, magically, the car's glass had been replaced (that is, if it was really broken to begin with -- I have my doubts because the day before they were not very keen to let me see the car.)

I inspected the car and the liner had a big water stain. And the car has a dent on the rear side.

Guy said they will try to clean the stain and, if not, they will replace it, but of course, they will need another 24 hours -- that is if the part was in stock which he wasn't sure if they did or not.

The dent, however, could not be fixed until I accepted delivery and schedule an appointment. They would not / could not fix it prior to it been delivered. Go figure.

He wanted at least a few more hours to look into the liner stain and to come back at 3:00pm.

I had work to do, so I came back to the office and, once 3:00pm came around, I went back and FINALLY took delivery of the vehicle.

I still have to schedule the service appointment and leave the car there so they can fix the dent.

What a wonderful experience. I got in the car and drove away, with no joy or excitement whatsoever. Only a sense of detachment from the car because they totally ruined the entire experience.

What a horrible company.
Can't wait to pick mine from this location! SMH
 
I've finally managed to take delivery of my MY LR today -- after one of the most horrible experiences of my life, not only buying a car, but buying anything.

Sure, the wait time was awful, and the delays and EDD changes were no fun at all but, once I got the VIN, that's when things got really bad.
It certainly does seem like they could have been more straight with you, but it also seems like maybe patience for a few more days might have made it a better experience. I've been anxiously awaiting my text to schedule the appointment after getting my VIN a few days ago, but will be fine waiting until they say it's ready to pick up, and won't worry too much about where it is in the meantime. If I'm in the same place in another month, I may change my mind, though. ;)
 
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so my final price on my MY is 62,666 I am thinking I need to name my car the "red devil" or something LOL
What would you have wanted to call it if it was 66,969? I ams sure you'd have something creative.
I've finally managed to take delivery of my MY LR today -- after one of the most horrible experiences of my life, not only buying a car, but buying anything.

Sure, the wait time was awful, and the delays and EDD changes were no fun at all but, once I got the VIN, that's when things got really bad.

Received the VIN and it took a full 7 days to receive the text to schedule delivery. This came after I was lied to multiple times about the whereabouts of the vehicle. Multiple contradictory emails and chat conversations regarding the location of the vehicle.

Then, when I finally tried to schedule delivery, there were no delivery appointments available. At this time my patience had ran out, so I went to the local SC and manage to have them schedule a delivery appointment. I guess in-person interactions work best.

I was given an appointment for a few days later. However, the day before delivery, as I was expecting based on many stories detailed in this very forum, I got a call from the Operations Advisor. They needed more time. Just 24 hours more.

I was done with this mess and made it clear that I was not interested in waiting another day. I was going to be there at 10am today to pickup my car or my deposit. It was their choice. The issue at hand was that, allegedly, during inspection they found that the roof glass was cracked. It needed to be replaced.

Guy said he was going to see what he could do. Then called back an hour later to let me know that he now needed a Few more days. The glass was "not in stock" and it had to be ordered. However, the car was ready and I could take delivery and have it fixed later on.

I said I would come over to take a look at the car. And so I did.

Well, they couldn't find the car which was supposedly charging. Then they eventually found the car and... "good news! the glass came in and they're replacing it now".

So they asked if I wanted to come back later or hang around and wait. I chose to wait.

No more than 5 minutes later they come back with a new story. Well, the car is going to take time to be done. The glue has to cure so it will be ready tomorrow morning at 10:00am, as originally scheduled.

Me: Do you promise?

Them: Sure, we promise. It will be ready today but it will cure overnight and it will be ready for you first thing in the morning.

Me: Are you sure?

Them: Absolutely. See you tomorrow at 10:00am.

And so, to apace me, they gave me a demo (mind you, I drove there in my own vehicle).

I drove the demo yesterday and came to work this morning, waiting for 9:45am to head out to get delivery.

At around 9:00am the phone rings. It's Tesla -- a new person, because the Operations Advisor is not working today. This new guys doesn't know what's going on but all he knows is they need another 24 hours because the glass still needs to be replaced and it will take them a day before it can be ready for delivery.

Well, I'm sure you can imagine how that conversation went. But in the end, I told him I was going to be there at 10:00am to take delivery of the car, as originally scheduled, and as I had been promised the day before. He had to go figure out how to make that happen.

I went to the SC at 10:00am and, magically, the car's glass had been replaced (that is, if it was really broken to begin with -- I have my doubts because the day before they were not very keen to let me see the car.)

I inspected the car and the liner had a big water stain. And the car has a dent on the rear side.

Guy said they will try to clean the stain and, if not, they will replace it, but of course, they will need another 24 hours -- that is if the part was in stock which he wasn't sure if they did or not.

The dent, however, could not be fixed until I accepted delivery and schedule an appointment. They would not / could not fix it prior to it been delivered. Go figure.

He wanted at least a few more hours to look into the liner stain and to come back at 3:00pm.

I had work to do, so I came back to the office and, once 3:00pm came around, I went back and FINALLY took delivery of the vehicle.

I still have to schedule the service appointment and leave the car there so they can fix the dent.

What a wonderful experience. I got in the car and drove away, with no joy or excitement whatsoever. Only a sense of detachment from the car because they totally ruined the entire experience.

What a horrible company.
Like so many, I am so sorry to hear that. I have to admit, I totally kept myself from getting excited about my delivery. I've heard/read about and seen too many M3 and MY's that had major issues. My wife kept asking me if I was excited about getting the car. Apparently, there was absolutely no joy on my face even as she dropped me off.

I honestly can't say it was even a sense of excitement when I finally completed the inspection and the car was almost perfect. It was more just a sigh of relief that I didn't have to make any follow-up service visits, get something fixed, complain or fight about some issue. My experience up to delivery had been mediocre at best. When it really mattered, they knocked it out of the park.

I guess that is what matters the most. Yet somehow I feel it could have a much more enjoyable experience and I felt like I always had to keep my expectations in check. Especially after I saw/experienced some of the issues with the demo cars such as a window seal leaking so bad it was so annoying I didn't want to drive it over about 50 mph and fiddled with the switch to get it to a somewhat tolerable noise level.

I think Tesla is past the fanbois buying them now and the rest of "us" are less tolerant than the long-time Koolaid drinkers. I guess the other analogy would be the Apple ecosystem users. While I have Apple devices, I buy them because I like how they work and am willing to see their advantages as well as their deficiencies.

Years ago I put a deposit on a Model 3 within hours of Tesla taking reservations. I kept watching the dates slip and gave up after about 2 years. I can honestly say if I had gotten an early M3, I probably wouldn't have been that happy with the car due to its build quality. In a way, I am really glad I waited. I bought it not because I am a Tesla geek but because I don't think there is anything better in the market in the MY's segment at the moment. I'll say that the Mach-E is really closing in on it though. Tesla has a lead but it clearly isn't insurmountable.
 
I've finally managed to take delivery of my MY LR today -- after one of the most horrible experiences of my life, not only buying a car, but buying anything.

Sure, the wait time was awful, and the delays and EDD changes were no fun at all but, once I got the VIN, that's when things got really bad.

Received the VIN and it took a full 7 days to receive the text to schedule delivery. This came after I was lied to multiple times about the whereabouts of the vehicle. Multiple contradictory emails and chat conversations regarding the location of the vehicle.

Then, when I finally tried to schedule delivery, there were no delivery appointments available. At this time my patience had ran out, so I went to the local SC and manage to have them schedule a delivery appointment. I guess in-person interactions work best.

I was given an appointment for a few days later. However, the day before delivery, as I was expecting based on many stories detailed in this very forum, I got a call from the Operations Advisor. They needed more time. Just 24 hours more.

I was done with this mess and made it clear that I was not interested in waiting another day. I was going to be there at 10am today to pickup my car or my deposit. It was their choice. The issue at hand was that, allegedly, during inspection they found that the roof glass was cracked. It needed to be replaced.

Guy said he was going to see what he could do. Then called back an hour later to let me know that he now needed a Few more days. The glass was "not in stock" and it had to be ordered. However, the car was ready and I could take delivery and have it fixed later on.

I said I would come over to take a look at the car. And so I did.

Well, they couldn't find the car which was supposedly charging. Then they eventually found the car and... "good news! the glass came in and they're replacing it now".

So they asked if I wanted to come back later or hang around and wait. I chose to wait.

No more than 5 minutes later they come back with a new story. Well, the car is going to take time to be done. The glue has to cure so it will be ready tomorrow morning at 10:00am, as originally scheduled.

Me: Do you promise?

Them: Sure, we promise. It will be ready today but it will cure overnight and it will be ready for you first thing in the morning.

Me: Are you sure?

Them: Absolutely. See you tomorrow at 10:00am.

And so, to apace me, they gave me a demo (mind you, I drove there in my own vehicle).

I drove the demo yesterday and came to work this morning, waiting for 9:45am to head out to get delivery.

At around 9:00am the phone rings. It's Tesla -- a new person, because the Operations Advisor is not working today. This new guys doesn't know what's going on but all he knows is they need another 24 hours because the glass still needs to be replaced and it will take them a day before it can be ready for delivery.

Well, I'm sure you can imagine how that conversation went. But in the end, I told him I was going to be there at 10:00am to take delivery of the car, as originally scheduled, and as I had been promised the day before. He had to go figure out how to make that happen.

I went to the SC at 10:00am and, magically, the car's glass had been replaced (that is, if it was really broken to begin with -- I have my doubts because the day before they were not very keen to let me see the car.)

I inspected the car and the liner had a big water stain. And the car has a dent on the rear side.

Guy said they will try to clean the stain and, if not, they will replace it, but of course, they will need another 24 hours -- that is if the part was in stock which he wasn't sure if they did or not.

The dent, however, could not be fixed until I accepted delivery and schedule an appointment. They would not / could not fix it prior to it been delivered. Go figure.

He wanted at least a few more hours to look into the liner stain and to come back at 3:00pm.

I had work to do, so I came back to the office and, once 3:00pm came around, I went back and FINALLY took delivery of the vehicle.

I still have to schedule the service appointment and leave the car there so they can fix the dent.

What a wonderful experience. I got in the car and drove away, with no joy or excitement whatsoever. Only a sense of detachment from the car because they totally ruined the entire experience.

What a horrible company.
All that and you still didn’t have the police called on you and threatened with trespassing, making me doubt the guy a few pages back who had THAT happen yet still took delivery only to be mad enough after he’s going to trade it in for a G63 that costs 3x as much 🤣

Sorry about that happening to you. It seems like they were trying to do the right thing and fix it but need to communicate timeframes in a more realistic manner.
 
What would you have wanted to call it if it was 66,969? I ams sure you'd have something creative.

Like so many, I am so sorry to hear that. I have to admit, I totally kept myself from getting excited about my delivery. I've heard/read about and seen too many M3 and MY's that had major issues. My wife kept asking me if I was excited about getting the car. Apparently, there was absolutely no joy on my face even as she dropped me off.

I honestly can't say it was even a sense of excitement when I finally completed the inspection and the car was almost perfect. It was more just a sigh of relief that I didn't have to make any follow-up service visits, get something fixed, complain or fight about some issue. My experience up to delivery had been mediocre at best. When it really mattered, they knocked it out of the park.

I guess that is what matters the most. Yet somehow I feel it could have a much more enjoyable experience and I felt like I always had to keep my expectations in check. Especially after I saw/experienced some of the issues with the demo cars such as a window seal leaking so bad it was so annoying I didn't want to drive it over about 50 mph and fiddled with the switch to get it to a somewhat tolerable noise level.

I think Tesla is past the fanbois buying them now and the rest of "us" are less tolerant than the long-time Koolaid drinkers. I guess the other analogy would be the Apple ecosystem users. While I have Apple devices, I buy them because I like how they work and am willing to see their advantages as well as their deficiencies.

Years ago I put a deposit on a Model 3 within hours of Tesla taking reservations. I kept watching the dates slip and gave up after about 2 years. I can honestly say if I had gotten an early M3, I probably wouldn't have been that happy with the car due to its build quality. In a way, I am really glad I waited. I bought it not because I am a Tesla geek but because I don't think there is anything better in the market in the MY's segment at the moment. I'll say that the Mach-E is really closing in on it though. Tesla has a lead but it clearly isn't insurmountable.
To be fair, I think this is more of the exception than the rule. Especially over the last few months. The people who have bad experiences are always going to be the loudest (rightfully so) but that doesn’t take away from the fact that the odds of you having a good vehicle/experience are much greater than not.
 
All that and you still didn’t have the police called on you and threatened with trespassing, making me doubt the guy a few pages back who had THAT happen yet still took delivery only to be mad enough after he’s going to trade it in for a G63 that costs 3x as much 🤣

Sorry about that happening to you. It seems like they were trying to do the right thing and fix it but need to communicate timeframes in a more realistic manner.
Don’t forget he has bought hundreds of cars.
 
Is it OK to stay on the Proof of Insurance step while waiting for a VIN? In my state (TX) the VIN needs to be on the policy but I don't have a VIN.. Shall I submit it thru with my existing insurance (on another car) even though it says the VIN of the Tesla (which doesn't exist yet) needs to be on the policy, to have the process not be in an incomplete state? Seems like a bit of a catch-22.
Wait until you get a VIN to work your insurance. That’s what I did. I’m also in TX!
 
How can we tell if we have 2021 or 2020? My 3DMAXPider floor mats arrived but are still in the box (awaiting car). I assumed I would receive 2021 version but what should I look for to be sure? Want to check before the return window expires.

@rcsting , can you please share a photo of your 2021, or its tag, so I can compare them to mine? I may have received 2020 when I ordered 2021 last month.

View attachment 671317View attachment 671318
I think you received the old version. You should return.

Here are my tags from the driver and passenger mats, that indicate 2021+. I ordered from formytesla.com and used code PT for a $10 discount. Delivery was days after order. Shipment from Fontana, CA.

Driver mat tag:
1623288643773.png


Passenger mat tag:
1623288702129.png
 
When they say ACH though do they mean through plaid? ACH isn't immediate (takes 48 hours to clear)
Not sure. I've had security issues before with my PNC Bank not allowing Plaid access. I'll have a credit card at the ready too, even though I've been told they don't accept other than initial order fee. My SA reply seems like the check should be ok too. Unless he's just referring to the account and routing numbers on my check to process an ACH.
 
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