It’s a pleasure to meet everyone! I’ve been lurking since I ordered on 5/20, but I’ve felt good just doing that till today. I realize that it’s a blessing to have the means to purchase a vehicle like this, but my last 2 weeks have really frustrated me enough to add myself to the conversation.
Details: Ordered on 5/20, with profile completion being the same day. I was so excited and informed that I knew what to get done asap. My Car of choice is a Model Y LR, Ext. White, Int. White, 20” Induction Rims, No Tow, No FSD.
I actually ordered my car 2 days before I had my first test drive. We originally tried to test drive a week prior, but the weather and the stars didn’t align. I received a call from someone while trying to get the test drive scheduled, and that was the first sense of negativity during my buying experience. While scheduling a test drive in May, the weather was horrible. Flooding from heavy rain prevented safe travel through the city for days, and the 2 times I had to reschedule really stressed out my SA. Once I ordered, that negative tone seemed to completely disappear as the follow-up e-mail and conversation during the Test Drive was extremely pleasant.
I’ve read that the EDD isn’t reliable, and the process can be stressful. However, this SA seemed VERY convinced that I’d receive a Car in June with the Q2 orders. I didn’t believe that, but he was very insistent. I even had an EDD for 6/15-6/30. The Date jumped around up till literally the last days of the quarter where I was seeing 6/28-6/30 on my account with no signs of a VIN. I only reached out once in June, and that 6/28 while my EDD said 6/28-6/30. My SA never responded. My EDD jumped to September, and stayed there for 2 weeks. I also had a Wall Connector installed during this time.
Fast forward to a week and a half ago, I contacted the Tesla Customer Service Line to ask them for an update on my order. They explained that I’d have a VIN by the end of the week, and they’d have my SA reach out. I was apparently considered “Priority” as well, since my order was placed in the previous quarter (Interesting). My SA called an hour later, and he was extremely optimistic again. He spoke to me like an old friend. He assured me that I’d have a VIN within the week, and my Car by the first week of August. I didn’t get excited, but I had my eyes on the prize.
Fast forward to today, and still no Vin. My EDD also says 8/1-8/20, but the front end date keeps moving back 1 day at a time. I called to get an update, since the SA seemed so positive almost 2 weeks prior, and I was met with disgusted sighs and “Didn’t we just speak?”. It didn’t make me feel good at all, and he shared plenty of candor about not knowing truly anything about the process or EDD time frames.
Sorry for the novel, but I just needed my frustrations validated by people that have also been through it with me. The apathetic feelings I’ve received from the Tesla ordering process has been awful… but driving the Car itself brought me so much joy.
As I’ve seem so many times in this thread: “It’ll be worth the wait”.