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Dallas Service Center Pickup Experience

Discussion in 'Texas' started by wqu06, Apr 1, 2017.

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  1. wqu06

    wqu06 Member

    Joined:
    May 1, 2016
    Messages:
    70
    Location:
    Oklahoma
    Hey guys! I have a Model X that just went into production (4-1-17) and was hoping to hear people's experience who picked up their car at that Dallas Service Center. Thanks!
     
  2. vrykolas

    vrykolas Member

    Joined:
    Mar 19, 2016
    Messages:
    105
    Location:
    The Colony, TX
    We picked up 12/20/2016 during the 4Q 2016 rush to meet quotas (at Cedar Springs location)

    We had an EXCELLENT experience! It had a scheduled start time with no formal end time, but we only took one hour. They were very patient with my need to check most things. They walked through a lot of intro stuff with my wife.

    Don't worry about "all" things mentioned in the pickup checklist, just enjoy the delivery.

    However, I would check for things that might be considered *caused by user*. For example, check for scratches (I side and out), paint chips, and main functionality.

    All the other items are covered by warranty and can be fixed later (if needed).

    Everyone we interacted with was great!
     
  3. wqu06

    wqu06 Member

    Joined:
    May 1, 2016
    Messages:
    70
    Location:
    Oklahoma
    That's good to hear! I live in OKC so I plan on going through the car thoroughly before driving back. Don't want to take it back to Dallas for something that Ranger Service can't fix :).
     
    • Like x 1
  4. vrykolas

    vrykolas Member

    Joined:
    Mar 19, 2016
    Messages:
    105
    Location:
    The Colony, TX
    Yes, so if you're "out of town" DEFINITELY sirens more time and be more careful. My experience/recommendation is being only 30 minutes away.
     
  5. bcampbelllds

    bcampbelllds Member

    Joined:
    Dec 19, 2015
    Messages:
    216
    Location:
    North Dallas, Texas
    The Dallas SC is fantastic. They are always helpful and attentive. I stopped by in December unannounced and they quickly replaced two tires.
     
    • Like x 1
  6. Prestoward

    Prestoward Member

    Joined:
    Dec 29, 2016
    Messages:
    15
    Location:
    Keller, Texas
    The Dallas service center are great people. I have had two Tesla delivered with them, they are top notch.
     
  7. cab

    cab Member

    Joined:
    Sep 5, 2013
    Messages:
    485
    Location:
    Grapevine, TX
    Good guys there for the most part, but agree with looking for anything they might say "you" did and also recommend taking a test drive (which they don't seem to be big fans of).
     
  8. cbdream99

    cbdream99 Member

    Joined:
    Apr 8, 2017
    Messages:
    42
    Location:
    DFW
    I just took delivery, staff is excellent and a complete throughout orientation. I do suggest you check everything once more yourself before driving out.
     
    • Like x 1

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