Data shenanigans in the UK this morning?

[cantanko]

Hello,

Cellular data appears to be dead for me this morning - just have the "signal bars with a line through them" icon. MCU reboot hasn't fixed. Call to Tesla Roadside appears to confirm there is a UK data problem - just curious how widespread it is.

Cheers!

 

[Peteski]

yeah, my signal totally dropped out on the school run this morning and wouldn't come back with several reboots. Had to resort to DAB!
Good to know it's not a car fault.

 

[DJP31]

It is extremely widespread, one owner in France reporting the issue and countless all over the UK. Someone in the know has discovered it's a KPN outage and still ongoing. At least it's good to know it's not our cars.

 

[Peteski]

What's a KPN outage?

 

[DJP31]

What's a KPN outage?

I think they are a Telecoms provider, probably Dutch based. Reminds me of the 02 disaster a few weeks ago when someone forgot to renew a licence.

 

[4EVar]

I had no data on the car this morning either. I'm in the UK.

 

[cantanko]

Figures - if you check the IP from the in-car browser, it returns a KPN IP address, so that ties up. Cheers folks!

 

[Fellsteruk]

I thought the sim switched to different providers if no signal?

 

[thegruf]

it does switch carrier but the data is still routed through the same telco

 

[Fellsteruk]

it does switch carrier but the data is still routed through the same telco

So is it usin some sort of VPN? I’m not disagreeing with you I just don’t understand why they would use a cross network sim but have all data route via KPN, even doing this there is still data usage on the local network so this can only slow the connection ??

 

[arg]

All SIMs have to be associated with a 'home location register' - this is the single place where the security credentials are stored: when a SIM pops up on a remote network for the first time, it identifies its 'home' network, and the credentials are sent back there to authenticate the SIM and decide what services it is entitled to. If this wasn't done, networks would have to share with each other the keys associated with all their customers - both a logistical headache and presenting trust issues with the various different types and sizes of organizations that run networks.

Once the SIM is authenticated, actual data may be 'tromboned' back to the home network (historically nearly always done), or broken out locally (becoming more common with 4G).

 

[HookBill]

I’m having the same issue but I am in California. For me a reboot fixes the problem temporarily but the problem comes back each time I restart the car. Once I get signal back everything works fine and then drops again. I have ATT on my phone and when I check the bars on my phone there should be no problem with signal.

 

[Peteski]

I’m having the same issue but I am in California. For me a reboot fixes the problem temporarily but the problem comes back each time I restart the car. Once I get signal back everything works fine and then drops again. I have ATT on my phone and when I check the bars on my phone there should be no problem with signal.

That's a completely different issue. If a reboot fixes your signal problem temporarily then you are having a software or hardware problem with your car, which has nothing to do with the data carrying network. As it happens I've experienced this problem in the past, but not since V9 was released. For me it was quite a common occurrence with V8.

 

[dalepearson]

Anyone know where the mobile / cell antenna is. I never seem to get more than 2 bars LTE signal.

 

[DJP31]

Anyone know where the mobile / cell antenna is. I never seem to get more than 2 bars LTE signal.

It’s in the drivers side (RHD) wing mirror. Having said that a tiny bell is ringing that that may have been changed on recent cars.

 

[Anfieldgaz]

Anyone having issues today. No connection here today for
Last 4 hours despite 2 wheel reset ??

 

[Fursty Ferret]

Anyone having issues today. No connection here today for
Last 4 hours despite 2 wheel reset ??

No data connection near Heathrow this morning.

 

[Montyw]

Very iffy this morning, had data for about 10 mins of my 2 hour drive

 

[JonathanJ]

Virtually no connectivity all day here in Glasgow. Must be a UK wide outage going on

 

[C225]

Was fine on my commute in this morning, just went out to watch some youtube in car at lunch and cellular dead for me in Edinburgh. 2 Button wheel reset did nothing.