Hi,
I recently have my model 3 delivered (3 weeks ago) and have developing rattling/creaking noise issues.
Some creaking noise from front door window side and Some rattling from back (can't figure out what is the source) when I drive minor bumps or not smoothly paved local/highway.
I wanted to have the service to fix those things since those are from day one, getting worse everyday and I can't figure out which part is causing it.
However, the service told me if they don't hear those noise in the smooth road or it's not a consistent noise, they are not able to fix it and also they will charge me if I ask them to locate the problem. I'm wondering if this is really Tesla policy.
I'm very frustrated since these noise drives me crazy and I already missed my return window. The delivery guy committed me when I got my delivery that the service will address all problems including this noise and also paint defects. If I knew the service address my problem like this way, I should have it returned.
About my other issues for paint defects, and sunk in hood kind of thing, service also didn't address them and keep saying those are within their tolerance or can't guarantee the quality of fix ... (my hood is sunk in and have non-even gap to fender but service told me they can lift it but will cause larger gap on the front side to the front bumper. Also didn't offer anything for the uneven gap to the fender. For me looks like the hood is already bent somehow and causing the un-even gap)
I'd like to get your advices if there is any way to escalate my issues not dealing with service directly.
I have been trying to contact delivery or Tesla call center but they never answer.
I recently have my model 3 delivered (3 weeks ago) and have developing rattling/creaking noise issues.
Some creaking noise from front door window side and Some rattling from back (can't figure out what is the source) when I drive minor bumps or not smoothly paved local/highway.
I wanted to have the service to fix those things since those are from day one, getting worse everyday and I can't figure out which part is causing it.
However, the service told me if they don't hear those noise in the smooth road or it's not a consistent noise, they are not able to fix it and also they will charge me if I ask them to locate the problem. I'm wondering if this is really Tesla policy.
I'm very frustrated since these noise drives me crazy and I already missed my return window. The delivery guy committed me when I got my delivery that the service will address all problems including this noise and also paint defects. If I knew the service address my problem like this way, I should have it returned.
About my other issues for paint defects, and sunk in hood kind of thing, service also didn't address them and keep saying those are within their tolerance or can't guarantee the quality of fix ... (my hood is sunk in and have non-even gap to fender but service told me they can lift it but will cause larger gap on the front side to the front bumper. Also didn't offer anything for the uneven gap to the fender. For me looks like the hood is already bent somehow and causing the un-even gap)
I'd like to get your advices if there is any way to escalate my issues not dealing with service directly.
I have been trying to contact delivery or Tesla call center but they never answer.