I am having some major frustration with my Model 3 delivery. I ordered June 30; account showed an estimated September-November delivery. Got an Email notification from my inside sales associate that the car is ready on July 10. Woo-hoh! It took a couple days to get her on the phone, but we completed the vehicle purchase agreement, scheduled a delivery appointment, and I had a cashier's check from my bank.
7/17: Delivery was scheduled for 4pm. Shortly after noon I get a voicemail and Email from my delivery advisor that the car was damaged, possibly in delivery (small body work needed). Wife and I visited the dealership anyway that day. We met the advisor who hoped to have more info for me by the afternoon of 7/19. No firm commitment, though.
7/19: I could not reach delivery advisor by phone so I sent him an Email asking for an update. Received an Email after hours: "There’s a strong possibility the vehicle will be ready by Tuesday, July 24, 2018."
7/22: I Emailed him late asking for an update, asking if we can schedule for Tuesday (tomorrow).
7/23: Crickets. His extension goes to voicemail after one ring. He doesn't answer his cell phone. The store's delivery extension goes to voicemail. My inside sales advisor's extension goes to voicemail.
The store is Owings Mills, MD. When I call the main number I can't speak to a human being; there is no option to speak to a manager.
To complicate things, I have a payment pending on 7/25 on my trade-in, which will screw up the amount on the lien they're paying off. On 7/19 I mentioned this as well and received no reply.
Is there a way to effectively escalate this? I feel my delivery advisor is deficient. At this point I want to speak to his manager, but I don't know who that is. Frustration is mounting quickly at the inability to contact someone to get answers.
Any advice would be most welcome.
7/17: Delivery was scheduled for 4pm. Shortly after noon I get a voicemail and Email from my delivery advisor that the car was damaged, possibly in delivery (small body work needed). Wife and I visited the dealership anyway that day. We met the advisor who hoped to have more info for me by the afternoon of 7/19. No firm commitment, though.
7/19: I could not reach delivery advisor by phone so I sent him an Email asking for an update. Received an Email after hours: "There’s a strong possibility the vehicle will be ready by Tuesday, July 24, 2018."
7/22: I Emailed him late asking for an update, asking if we can schedule for Tuesday (tomorrow).
7/23: Crickets. His extension goes to voicemail after one ring. He doesn't answer his cell phone. The store's delivery extension goes to voicemail. My inside sales advisor's extension goes to voicemail.
The store is Owings Mills, MD. When I call the main number I can't speak to a human being; there is no option to speak to a manager.
To complicate things, I have a payment pending on 7/25 on my trade-in, which will screw up the amount on the lien they're paying off. On 7/19 I mentioned this as well and received no reply.
Is there a way to effectively escalate this? I feel my delivery advisor is deficient. At this point I want to speak to his manager, but I don't know who that is. Frustration is mounting quickly at the inability to contact someone to get answers.
Any advice would be most welcome.
