This is my first time posting…I like the community/site as i found it very helpful for 1st time buyer.
I ordered my Red M3LR on 12/9…quite a few changes in delivery date but finally locked-in on 12/31.
I was really excited to take delivery but had done a lot of research about delivery checklists. Upon delivery inspection, we found the following issues
- 5 noticeable scratches in the paint 3“ to 4” in length…these were not deep and probably could be buffed out easily
- a 3” horizontal scratch in the windshield
- a piece of insulation in the interior vent loose and flapping when fan was turned on
The first issue with the scratches were not a deal breaker, but I did pay a premium for the red paint and was rather disapppointed in finding 5 scratches. The other two, especially the windshield was the deal breaker. Their only solution was to replace the windshield and pull apart the dash. At that point I said “No, I will not accept delivery of this car”. There was a bit of sales pressure from them “well, inventory is low, and we don’t know when we can get you one” And I simply said that I will wait. It was SOoooo hard to say no - I was like a kid with a toy but, after taking a breath, it was absolutely the right thing to do.
They were not complete jerks because they understood the issue with replacing a windshield and tearing apart the dash meant it will never be factory quality again. In the end, they put me in a mysterious priority list. My delivery window is now Jan 23 - Feb 23.
I am rather surprised at the lack of quality control…We shall see what happens next.
Also, one other thing to comment on…did anyone find the way in which Tesla communicates with you to be frustrating? Talking to a live person between order and delivery was next to impossible. Emails and texts would go unanswered and it felt like they were never proactive enough with communications. Are my expectations too high? I mean, this is a $50,000+ transaction here, shouldn’t they be a bit more on top of their customer satisfaction? (But then again, i just saw a bunch of news reports that Tesla crushed-it in terms of new car deliveries in 2021…maybe they are just swamped).