Delivery Support Specialist: a black hole

[nebarle]

I think I am dealing with bigger problems than OP but some of the same. I choose my delivery for this Saturday in Cleveland at 6:00pm. I have a 6+ hour round trip to pick it up since I am in Michigan and delivery center is Cleveland. My delivery advisor is terrible at communication and I can't get a hold of him or any concrete information with my vehicle. I asked if Saturday is a go (I had everything setup on my end to do the 6+ hour trip) but now on my Tesla account it says delivery appointment is Tuesday June 30th at 3:30pm. I did not change this, did not okay it, did not get notified via email / phone / text nothing.

I will now likely not be able to get my vehicle but have no contact from Tesla of what is going on. The only chance of me picking it up whatsoever next week is if they took it to the Toledo service center (which doesn't do deliveries) and I could pick it up at night there.

So I think my vehicle is gone - since this is all Tesla's fault will I get my $100 back? Will this be able to be rescheduled for mid July?

Beyond infuriating.

Try to call the Cleveland SC where you are scheduled for delivery. I have re-sched mine through the SC.

 

[SWLA]

Got started with an order back in May by ordering online and quite quickly got a phone call and email from a nice person identifying themselves as my delivery support specialist, stating that everything looked good and if I ever had any questions to just give them a call, and would be happy to answer any questions or concerns! I was pleasantly surprised!

• Followed up with an email. Nothing (three attempts).
• Followed up with a phone call (Twice. Direct to VM and message inbox full)
• Followed up with text message (nothing).

Since initial contact followed by the typical auto-messages people have had about delivery and manufacturing within 2-4w and 7 days, and those days having passed, there has been no ability to connect with this "delivery support specialist".

Honestly, I'd rather they would never have called then to lead me to believe its a smooth, communicative process.

Anyone else experience something similar?

Same experience. Orders 3/2019 ($2500 deposit).

Got email pre-Covid from delivery specialist that the car should be coming soon. No communication since. I emailed inquiring about my status about a week ago. No response.

 

[350VDC]

I have been fully paid and insured since June 16th. Mine is sending me canned texts today saying I need to finalize my payment before they can deliver this weekend, Then after I told her it was sent on June 16th I get another asking for proof of insurance as it will now delay my delivery as they need 24-48 hours for temporary plates. Again this was sent on June 16th.
My first payment is due on July 1st and I doubt I will have my car by then. If the cars were not so great I would have done gone elsewhere after they duped me on the trade-in "re-evaluation" which cost me another $2000. Tesla Sales is the worst communication organization ever.

 

[rxlawdude]

I have been fully paid and insured since June 16th. Mine is sending me canned texts today saying I need to finalize my payment before they can deliver this weekend, Then after I told her it was sent on June 16th I get another asking for proof of insurance as it will now delay my delivery as they need 24-48 hours for temporary plates. Again this was sent on June 16th.
My first payment is due on July 1st and I doubt I will have my car by then. If the cars were not so great I would have done gone elsewhere after they duped me on the trade-in "re-evaluation" which cost me another $2000. Tesla Sales is the worst communication organization ever.

But don't you think Texas' dealer protection laws, that make you and Tesla bend over backwards to do business, is the worst thing ever?

 

[CoastalMikey]

I think I am dealing with bigger problems than OP but some of the same. I choose my delivery for this Saturday in Cleveland at 6:00pm. I have a 6+ hour round trip to pick it up since I am in Michigan and delivery center is Cleveland. My delivery advisor is terrible at communication and I can't get a hold of him or any concrete information with my vehicle. I asked if Saturday is a go (I had everything setup on my end to do the 6+ hour trip) but now on my Tesla account it says delivery appointment is Tuesday June 30th at 3:30pm. I did not change this, did not okay it, did not get notified via email / phone / text nothing.

I will now likely not be able to get my vehicle but have no contact from Tesla of what is going on. The only chance of me picking it up whatsoever next week is if they took it to the Toledo service center (which doesn't do deliveries) and I could pick it up at night there.

So I think my vehicle is gone - since this is all Tesla's fault will I get my $100 back? Will this be able to be rescheduled for mid July?

Beyond infuriating.

I was supposed to take delivery today at 3:00pm and was informed my delivery appointment was rescheduled to Saturday, June 27 as my Y did not arrive at the delivery center. I live about 200 miles from the closes delivery center in FL. I was able to get in touch with the delivery center and matched to an inventory Y Performance for delivery tomorrow. They even let me pre-inspect the vehicle today since it rolled off the delivery truck this morning. Spent 2 hours redoing finance with BofA and insurance.

 

[rxlawdude]

I was supposed to take delivery today at 3:00pm and was informed my delivery appointment was rescheduled to Saturday, June 27 as my Y did not arrive at the delivery center. I live about 200 miles from the closes delivery center in FL. I was able to get in touch with the delivery center and matched to an inventory Y Performance for delivery tomorrow. They even let me pre-inspect the vehicle today since it rolled off the delivery truck this morning. Spent 2 hours redoing finance with BofA and insurance.

How'd it look straight off the truck? VIN and build date?

 

[TeeeeeeDub]

I think I am dealing with bigger problems than OP but some of the same. I choose my delivery for this Saturday in Cleveland at 6:00pm. I have a 6+ hour round trip to pick it up since I am in Michigan and delivery center is Cleveland. My delivery advisor is terrible at communication and I can't get a hold of him or any concrete information with my vehicle. I asked if Saturday is a go (I had everything setup on my end to do the 6+ hour trip) but now on my Tesla account it says delivery appointment is Tuesday June 30th at 3:30pm. I did not change this, did not okay it, did not get notified via email / phone / text nothing.

I will now likely not be able to get my vehicle but have no contact from Tesla of what is going on. The only chance of me picking it up whatsoever next week is if they took it to the Toledo service center (which doesn't do deliveries) and I could pick it up at night there.

So I think my vehicle is gone - since this is all Tesla's fault will I get my $100 back? Will this be able to be rescheduled for mid July?

Beyond infuriating.

Wow! That is bad. Not sure how sympathetic they are in cases like this but have you tried the chat feature on the web to see if you have any better luck? I’ve read some people have good luck in situations like this where communication with the delivery center ha been challenging

 

[CoastalMikey]

How'd it look straight off the truck? VIN and build date?

Better than the 3 I picked up last October. Minor panel alignment issues, finger prints on the visor and seats, passenger tail light slightly misaligned but the paint (looking through road dirt) is as good as my last Audi S4 with no visible defects. Vin 116xx build date 6/05/2020. White/White/PUP/AP.

 

[BLH17]

Wow! That is bad. Not sure how sympathetic they are in cases like this but have you tried the chat feature on the web to see if you have any better luck? I’ve read some people have good luck in situations like this where communication with the delivery center ha been challenging

Tried Tesla Support, texting my delivery specialist, and calling service center - left a voicemail. I'll see what happens tomorrow I guess.

Tesla chat told me I'll have to talk to the delivery location which hasn't contacted me back yet.

 

[rxlawdude]

Just brought Big Blue home. Two issues - a little smudge near the front fender, and the left rear wheel was dirty.

Yep. That's all that was wrong!

Except the tow hitch is not installed; "they will be in touch with you to install." Communication about that should have been better, because when I asked to remove the cover, that's when I was told it's not there. Interestingly, trailer mode is available on the menu.

Fortunately, I don't have a trailer or bike rack yet, so I'm happy to wait.

 

[jjs1]

Just brought Big Blue home. Two issues - a little smudge near the front fender, and the left rear wheel was dirty.

Yep. That's all that was wrong! Except the tow hitch is not installed; "they will be in touch with you to install"

Costa Mesa? Pretty sure I saw you. I was checking in for my 3:30pm while you were about to drive off. Big Blue looked good. I was picking up my White/Black, 20". For mine, there were a few alignment issues and slight paint damage (3 tiny chips, dings). But, overall it wasn't as bad as others who have posted on here.

 

[rxlawdude]

Hey jjs1, I spent a while doing the checklist, so that's why I was still there at 3:30pm. Sounds like I had a bit more luck. The whites do seem to be reported more frequently as problems with paint.

And a correction re tow hitch. I asked them to show it to me by removing the cover, and that's when they said it didn't arrive with it.

Guess what? It's there. So I'm 100% happy with the condition of the MY.

 

[5280mcs]

Congrats on getting yours so soon. If you see a Red with White interior and 19" wheels tell them I am patiently awaiting their call.

No Red ones at the Service Center last Friday... Sorry, I really tried... Most of them are Pearl White, Metallic Blue and Midnight Silvers.

 

[SEndicott]

No Red ones at the Service Center last Friday... Sorry, I really tried... Most of them are Pearl White, Metallic Blue and Midnight Silvers.

Yeah, mine was supposed to be there. Instead it is in SLC waiting to come out. Delivery was supposed to be yesterday. It is now scheduled for this Friday. No big deal for me, no incentive for end of quarter for me. I have wait this long (and shorter than many) so what is another few days. I am really hoping it is before the holiday weekend and there are no major issues with it.

But thanks for looking for it.