Something tells me reading through this thread that the quality of the service is commensurate with the quality of the customer's attitude. I'm sure OP was pretty upset off the bat, and I can't blame him, but just like getting pissed off and irate with a gate agent at an airport, no good will come out of it.
I had an employee of mine drive me to Tesla today with notice that the vehicle was completed last night.
Show up, it's outside, I go in. 2 reps, guy takes over from girl I spoke to. Guy is super nice, listens to everything I eventually say and doesn't really have anything to say about it but 'sorry, we don't have the infrastructure yet to handle service'.
He tells me my bill is $1250 and I hand him my card. (Until this point I have no idea what to expect).
I give him my CC and he says 'oh wait, it updated. $1750. There's 500 labor to swap your battery out'
I tell him NO! I'm not paying. I'm just not. He goes and talks to someone else, comes back in a bit. 'yeah, that was a mistake. $1250'
I give him my card again but get no paperwork, sign nothing, he never asked for ID. I could have stole someone's car or card unless they have my pic online which I doubt.
I leave with 69%, charge at a stop to make it home. Air leaks I complained about are fixed but there are two new small ones in door trim which I'll handle locally.
I did make sure I got my old parts back which were in the vehicle.
I pull into work, open a service bay and pull in. Old Battery measures 12.8 volts.
I swap it out in 15 min to EXACTLY how it was when I brought them the car.
Everything works, everything works just fine.
Tesla service in Chicago just lied and tried to scam (did out of 1250 kind of) but at least I have my baby back....
Old Battery measures 12.8 volts. I swap it out in 15 min
Seriously? The first thing you do when you get your car back is put the Li 12V battery back in after all the grief Tesla gave you? You couldn't, like, you know...wait for a day or two?Doesn't look like the windshield is sealed.
hmmm.. pretty sure Li-Ion batteries have a very different charge, absorption and float voltages than lead-acid or AGM batteries. I was under the impression the OEM battery was Lead-Acid, but I could be wrong.
Enlighten me. What facts don't I have?
I'm sorry me saying 'better regen' offends you. The statement is true. You get better regen performance. EVDRVN maybe you're angry because you misread the post and are arguing against something I didn't say. Go back to page one. I did not say 'more' regen. I said 'better regen'
Tesla charging you over $1000 for defects on a brand new car is honestly outrageous
The $1250 was to replace the cracked windshield. When OP drove the car out, there was no crack, just a problem with wind leak from seals. My new Tesla's windshield also developed a crack after 1 week. It was just sitting at the parking lot and a 3 foot crack appears when I got back to the car after work. Tesla said something must have hit it and I can't argue against that so I also have to pay for the windshield replacement on a new car. Luckily I got $100 glass only deductible on my insurance and $50 per day loss of use, so Tesla has it for 2 days and I paid nothing. So if OP has a glass-buy-back option on his insurance, he maybe able to get that money back if it is not too late.
You're right and it might not be worth the fight; although I will say a crack caused by an impact Vs a crack caused by stress around the frame or a defect, look very different and it's easy to tell the difference.
Maybe you should go back an re-read what he wrote, he never said that Tesla is blaming the battery for the windshield and wind noise/water leak, at least that I saw. Tesla said that the 12v system blew a fuse and they are blaming your battery for that.
Any further issues I'll handle on my own with local shops. I'm not going back to Chicago. Comments on the battery are just a train wreck. There's nothing complicated about the 12v electrical system. Nothing special, nothing Tesla only, no high tech computer. Just because the brand Tesla is on it and it's an electric car, people are fearing themselves into issues that don't exist. Lead acid batteries are extremely inconsistent. You cannot monitor them like li ion stuff. It's just a dummy charger and a circuit just making sure voltage is correct. No different than any ICE vehicle.
I don't see a star burst entry to the crack so to my eyes it was just a spontaneous crack. Tesla said the technician saw an entry point. There were quite few people posted about windshield/glass roof crack mysteriously appeared just after delivery on this forum. OP car already got problem with glass seals, so some structural integrity was compromised. Driving long distance with that could have caused the crack.