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download my data not working

xuanpq2000

New Member
Mar 28, 2021
4
0
95033
Just have a PW 2 installed a few days ago. Everytime I try to "download my data" from the Tesla app, I get "upload was unsuccessful: request contained no data".
Do I need to config the app somehow? Thanks.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,842
8,674
Riverside Co. CA
Just have a PW 2 installed a few days ago. Everytime I try to "download my data" from the Tesla app, I get "upload was unsuccessful: request contained no data".
Do I need to config the app somehow? Thanks.

Maybe this is a silly question, but if you just got them installed a few days ago, are you sure that they are on? You likely do not have PTO yet so what state the installers left your powerwalls in tends to vary depending on if you are getting solar + powerwalls, adding powerwalls to existing solar, etc.
 
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xuanpq2000

New Member
Mar 28, 2021
4
0
95033
Maybe this is a silly question, but if you just got them installed a few days ago, are you sure that they are on? You likely do not have PTO yet so what state the installers left your powerwalls in tends to vary depending on if you are getting solar + powerwalls, adding powerwalls to existing solar, etc.
I have solar and PW installed together. I can see the solar power generation, home usage, battery charging/discharging in the app. Everything make sense except that I can't "download my data".
 
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jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,842
8,674
Riverside Co. CA
I have solar and PW installed together. I can see the solar power generation, home usage, battery charging/discharging in the app. Everything make sense except that I can't "download my data".

Tesla may not enable that until you have PTO, since "your system is not supposed to be running at this time". I dont "know" that, but you dont have production you should be tracking at this point anyway, because you dont have PTO. You would just be "testing" the install now.
 
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arnolddeleon

Supporting Member
Jul 21, 2012
706
781
SF Bay Area
I added solar and PW a week ago. The solar is completely a new system. The Powerwall was added to an existing system. The system has not been inspected yet. I haven't paid for it yet. The solar system doesn't show up on my app yet. The additional PW joined my existing ones, not surprisingly that works properly in the app (including download data).
 
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Reactions: jjrandorin
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xuanpq2000

New Member
Mar 28, 2021
4
0
95033
I am sure it is not of PTO issue. I installed the app on an iphone, and I can download data.
My phone is Android Oneplus 6T. Does anyone have an idea? Thanks.
 
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jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,842
8,674
Riverside Co. CA
I am sure it is not of PTO issue. I installed the app on an iphone, and I can download data.
My phone is Android Oneplus 6T. Does anyone have an idea? Thanks.

At least you have identified that the issue is on your end, not teslas. If it worked to download your data on an iPhone from your account, that data obviously exists, and if you cant do it on your android phone but can on the iPhone, then the issue is obviously related to something with the android phone.

Have you tried all the normal stuff like deleting the app and re installing it? Are you running regular android or did you root your phone or something? Focus on your phone, since that is where the issue appears to be.
 
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xuanpq2000

New Member
Mar 28, 2021
4
0
95033
I didn't root, so it is still the factory OS. I tried reboot, re-install the app, download to share to different destination, but nothing works.
Is there any hidden configuration in the Android to prevent data generation?
 
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jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
7,842
8,674
Riverside Co. CA
I didn't root, so it is still the factory OS. I tried reboot, re-install the app, download to share to different destination, but nothing works.
Is there any hidden configuration in the Android to prevent data generation?

not that I am aware of, but my android phone is very old and and I dont run the tesla app on it. Many here do, though.
 
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jlovell

New Member
Sep 30, 2019
2
0
95138
I have exactlly the same issue, but my system is 8 years old, and this just started a couple of weeks ago. restarting the phone and removing and reinstalling the app don't work, and I don't have access to an iphone. Any other suggestions?
 
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Eric C

New Member
Apr 20, 2021
2
0
Houston, TX
Same issue here with new Android S21. Download of data worked fine with my S8+
Adding to this, cannot download data from Tesla app to either google drive or onedrive. I have checked permissions, removed permissions and re-added and cannot find anything that is working. I can create folders, access files, manually transfer files within each of these itself, but nothing works from the Tesla App
 
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