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Drivers Licence image

Discussion in 'Model 3: Ordering, Production, Delivery' started by balzary, Apr 9, 2018.

  1. balzary

    balzary Member

    Joined:
    Jul 2, 2016
    Messages:
    104
    Location:
    Toronto
    Hi All,

    Has anyone encountered any issues uploading the licence image? I'm able to get my front/back and the back of my wifes licence but it just won't accept the front image, just hangs on that point.

    Wondering if anybody else has experienced similar.
     
  2. gearchruncher

    gearchruncher Member

    Joined:
    Sep 20, 2016
    Messages:
    736
    Location:
    Seattle, WA
    Ran into that this weekend. Closed the browser tab (not the whole browser) and re-opened it, and it worked.
     
    • Helpful x 1
  3. TampaRich

    TampaRich Member

    Joined:
    Jul 7, 2013
    Messages:
    414
    Location:
    Tampa, FL
    I had to turn off live photo option on my iPhone and take the pic again.
     
    • Helpful x 1
  4. Shygar

    Shygar Member

    Joined:
    Aug 7, 2017
    Messages:
    924
    Location:
    Pleasant Hill, CA
    Could try reducing the megapixel size of the picture before taking it in case there's a size limitation. I didn't have any issues with my Galaxy S8
     
  5. balzary

    balzary Member

    Joined:
    Jul 2, 2016
    Messages:
    104
    Location:
    Toronto
    Got it to work after 3 machines, edge, chrome and finally firefox on the 3rd machine and it uploaded... Weird that it was only that one image that wouldn't upload. All good now though.
     
  6. Brentt

    Brentt Member

    Joined:
    Apr 11, 2015
    Messages:
    270
    Location:
    Tulsa, Okla.
    All my documents show complete, but there is no way to add my drivers license, or insurance. Anyone else experience this?
     
  7. Brentt

    Brentt Member

    Joined:
    Apr 11, 2015
    Messages:
    270
    Location:
    Tulsa, Okla.
    Follow up. I received the call from my delivery specialist today and was able to send my drivers license and insurance information directly to him.
     
  8. LoL Rick

    LoL Rick Like Buttah

    Joined:
    Apr 21, 2014
    Messages:
    933
    Location:
    Land O Lakes, FL
    Yeah I had the same problem and eventually got it to work. But don't panic if you can't get it done. Once you are contacted by the sales advisor, you'll be able to email images directly to them.
     
  9. lens300

    lens300 Member

    Joined:
    Apr 27, 2018
    Messages:
    23
    Location:
    Ontario, Canada
    I finally got it to go on Firefox. I tried 4 computers and to phones and the only thing that worked was Firefox on a computer I had tried before.
     

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