Mate, I'm in the same boat as you. Here's my story:
I was finalizing a new Model 3 order as part of the Q3 FSD transfer promo when the delivery center contacted me and said my 2018 Model 3 with FSD is not eligible because it has HW1 and that they are unable to transfer it over.
Has anyone else gotten similar communications? I unfortunately confirmed this with two advisors (one at my local delivery center and one at a central customer service center). However, on a whim, I called a separate service center who said that I was, in fact, eligible and wasn't sure why I was told otherwise.
Confused, angry, and now out $250 because the service advisor apparently canceled my order even after I changed my mind and asked him not to.
Also, I'm not sure why HW1 would even have anything to do with transferring the actual license over...
Would love any feedback or avenues to pursue. If I'm simply SOL then it is what it is.