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10% isn't for any of these guys. He looks at service, factory, and store workers as being in short supply still. Those guys keep the machine physically moving. The keep pumping out the cars, keep them on the road, and get them handed over to customers, I don't think he'll ever turn away those people (as long as one section isn't wildly over hired compared to the others).It would be interesting the actual current number of the cars serviced the same days.
If it is 1/3 of the cars serviced the same days, then going to 2/3 would be about twice as much work done.
If currently only 1/10 of the cars are serviced the same day, going then to 2/3 would about six to seven more work done.
With a 10% head count reduction, this would be even more challenging.
I have been waiting 3 weeks now for a new Model Y windshield. It's not expected to be in for another week.
They leased a building to house a large part distribution site here in the Chicago area (Lockport, IL) just for that reason. From job postings it looks like they've started hiring people in the last month or so too.That may need a quick parts distribution system so Service Centers don't need to waste time waiting for parts.
That may also mean the parts shortage is over.
Agreed. I'll believe it when I see it. He literally just posted on Friday that he was slashing Tesla's workforce by 10%.. or about 10,000 employees. This dude changes his stance more than the weather forecast.. and I have no doubt this latest post is because the stock price dropped by 10% on Friday after he posted the grim news.Hasn’t Elon made statements about improving service in the past? At this point he should stop tweeting crap and actually deliver on his statements.
Glad to see him make the commitment. Now he needs to deliver. Made a service appointment for a Ranger, got an initial date 4 days later. Then it got revised to 22 days later.
They are waiting for you to get your windshield before they start doing same day.I have been waiting 3 weeks now for a new Model Y windshield. It's not expected to be in for another week.
Same day would have been nice.
Be thankful they rescheduled you. I’ve taken off work, shown up and they‘ve said oh we haven‘t got the part yet, we’ll cancel this for you and you can just open a new ticket and reschedule. That way they get credit for a complete job and I have to start over. I’ve found I always have to follow up over and over again with them. They say something is fixed, I have to verify it’s actually fixed because they won‘t actually read the notes or test something. The mobile guy says I need this in the shop to fix it because I can’t get to this bolt, I’ll create an appointment for you it will show up tomorrow, 3 days later apps says job completed successfully seatbelt replaced. Open new ticket this part was already replaced… I spent months without a working seatbelt, but it was only for a 6 year old so they‘re pretty flexible and absorbent.I just got an update on my appointment. The reschedule was due to a part not on hand. They said when they got the part they would try and make my appointment earlier.
I'm glad I don'tThat way they get credit for a complete job and I have to start over. I’ve found I always have to follow up over and over again with them. They say something is fixed, I have to verify it’s actually fixed because they won‘t actually read the notes or test something. The mobile guy says I need this in the shop to fix it because I can’t get to this bolt, I’ll create an appointment for you it will show up tomorrow, 3 days later apps says job completed successfully seatbelt replaced. Open new ticket this part was already replaced… I spent months without a working seatbelt, but it was only for a 6 year old so they‘re pretty flexible and absorbent.
Getting something like a windshield might take a day or two to get the windshield to the SC, but there's no reason service should take more than a few minutes. I've owned four Teslas and hardly had "service" on any of them, for a total of 250,000 miles, simply because there's nothing to service. I mean, this is not a gas car. What are you servicing, anyway? Replacing a windshield might take a week, but only because they don't stock every Tesla windshield at every Service Center. My experience, after a truck dropped an inch wide, four-inch-long bolt into the road which bounced up and punched a hole in front of my wifey's face, was to take it to the SC, who had it replaced in a half an hour. At least the SC was large enough to stock several windshields.
“Tesla tries hard to give good service”; really??I feel for some of these people who have had a bad service experience, but, having owned four Teslas over ten years plus, I have to say that, in my experience, this is not normal. I've always been taken care of quickly, or at least in a reasonable amount of time, and the work was well done. Parts took a week when a pickup caught my front wheel well and ripped it clear off my car, but that's improving. What I see, is that some folk just like to complain, while I am quite sure that they could do no better under the same circumstances. Tesla tries hard to give good service, and in most instances, they do.