This is good to hear, and frankly a lot more common than anything online would have people believe. This thread, like pretty much every other "kudos" thread before it, will quickly sink into the forum subconsciousness, because its not controversial enough to keep peoples attention.
Conversely, people get upset about something, go online to complain, many times find this website (because its very big), join, then write up a complaint. Also, tesla in general is controversial because of Elon (hes polarizing).
My own interactions with Tesla, mirror the advice I tell others about, and its this:
"In general, when you are in person with someone with tesla, they tend to be pretty good, to great. In general, when you are dealing with someone on the phone, or needing something "outside of the normal process they offer", they tend to be average to very poor. The phone support personnel are pretty overworked and have a greater workload than they can support, but when you get to your appointment, generally things are ok".
There are definitely exceptions, and they tend to be around things people have already beat tesla support people up over that they cant do anything about, like "panel gaps" or "my battery has 14 miles less charge than it did a year ago, its broken, I know its broken" or stuff like that.
On a general note....
If a person contacts anyone (and I do mean ANYONE) at Tesla, and starts talking about "My car is missing 8kW of energy, teslafi / Stats says", or "My car used to charge to 310 and now it only charges to 279 at 100%, I know its broken!" they will completely, utterly ignore you, because there is nothing for them to do in either case. They also have heard that so many times, that the minute they hear "my car only charges...." they completely shut down and dont listen any longer.