So still debating whether I wanted to add FSD so I thought I’d give Tesla a call and see what the process was.
TLDR: Process to add FSD driving for model 3 seems to have not been trained to employees and was a complete clusterF.
First I called my local service center and they I no idea what I was talking about. She kept calling it cruise control and told me that I already had it. And then she put me on hold to ask her colleagues, and she came back to tell me that FSD doesn’t exist yet due to Federal regulations, so its not a feature I can add to my Tesla yet. Probably a new employee so I just politely ended the phone call.
Next call was to my ISA who redirected me to the main tesla hotline. Main Tesla hotline told me I should be able to do it directly in my tesla account, but they logged into my account and saw my account didnt have that option. ( Not sure if its my account specifically or all model 3’s in general, so if anyone has it in their account, lemme know!) So they redirected my phone call to the roadside assistance to call Account services. I told them that I wanted to add FSD but before I had a chance to explain the situation, they immediately redirected my call to the main Tesla helpline.
Decided to call roadside assistance back and choose option 1 (services help - super charging, auto pilot etc). Asked the guy about how to ask FSD, he put me on hold cause he didn’t know how. Came back and told me I already had it. Thinking I had somehow mistakenly gotten FSD for free, I asked him why it wasn’t showing up under my options. Turns out he meant I already had EAP.
Once we cleared that misunderstanding up, he had to put me on hold again to ask someone about it. Came back and told me that I need to call my local service center and they can add it and take payment. So here I am, almost 4 hrs later, full circle back at step 1....
Also asked him how much it would cost to add. (I know its 4000 but just wanted to see if they could waive the 1000 upcharge since I just took delivery). As he was looking through the system, he said he couldn’t find it anywhere in the Tesla database.
So at this point I do have a service center visit scheduled, for other minor issues, but no idea what to expect in regards to FSD.
Anyone else have a successful experience adding FSD after delivery?
TLDR: Process to add FSD driving for model 3 seems to have not been trained to employees and was a complete clusterF.
First I called my local service center and they I no idea what I was talking about. She kept calling it cruise control and told me that I already had it. And then she put me on hold to ask her colleagues, and she came back to tell me that FSD doesn’t exist yet due to Federal regulations, so its not a feature I can add to my Tesla yet. Probably a new employee so I just politely ended the phone call.
Next call was to my ISA who redirected me to the main tesla hotline. Main Tesla hotline told me I should be able to do it directly in my tesla account, but they logged into my account and saw my account didnt have that option. ( Not sure if its my account specifically or all model 3’s in general, so if anyone has it in their account, lemme know!) So they redirected my phone call to the roadside assistance to call Account services. I told them that I wanted to add FSD but before I had a chance to explain the situation, they immediately redirected my call to the main Tesla helpline.
Decided to call roadside assistance back and choose option 1 (services help - super charging, auto pilot etc). Asked the guy about how to ask FSD, he put me on hold cause he didn’t know how. Came back and told me I already had it. Thinking I had somehow mistakenly gotten FSD for free, I asked him why it wasn’t showing up under my options. Turns out he meant I already had EAP.
Once we cleared that misunderstanding up, he had to put me on hold again to ask someone about it. Came back and told me that I need to call my local service center and they can add it and take payment. So here I am, almost 4 hrs later, full circle back at step 1....
Also asked him how much it would cost to add. (I know its 4000 but just wanted to see if they could waive the 1000 upcharge since I just took delivery). As he was looking through the system, he said he couldn’t find it anywhere in the Tesla database.
So at this point I do have a service center visit scheduled, for other minor issues, but no idea what to expect in regards to FSD.
Anyone else have a successful experience adding FSD after delivery?
