Not a very good experience so far. Paid on 08/10 and scheduled pick up at the Fremont factory on 08/11. Got a call from them 08/11 saying that they had to update the software and had to reschedule for 08/12.
Fine, on 08/12 morning, I got a call from them saying my car is ready for pick up, I told them I will stop by in 30 min to pick it up, they said welcome in. When I got to the showroom, their manager told me that my car still need an software update, it will take another 3 hours. He sent us home empty handed. We told them we will come back in the afternoon to pick it up.
Just got off the phone with their manager, My MY is postponed again to 08/13 because they can't finish the update on time. I asked them for a confirmed date and time, they said they can't guaranteed... Very unhappy customer here
Fine, on 08/12 morning, I got a call from them saying my car is ready for pick up, I told them I will stop by in 30 min to pick it up, they said welcome in. When I got to the showroom, their manager told me that my car still need an software update, it will take another 3 hours. He sent us home empty handed. We told them we will come back in the afternoon to pick it up.
Just got off the phone with their manager, My MY is postponed again to 08/13 because they can't finish the update on time. I asked them for a confirmed date and time, they said they can't guaranteed... Very unhappy customer here