I was down at my local service center for a minor fix today, and had time to chat with the service manager there (long time Tesla employee, very experienced (both in the SF Bay Area and also in the EU, very friendly and helpful). We discussed some customer complaints (some posted here in other threads), among other issues, and specifically talked about the Model X windshield issue. He specifically noted to me that the model X windshield ghosting issue is well known at various levels inside Tesla. He says that there is currently no fix/new windshield, and that when they figure out the answer, all affected customers will be addressed. He noted that the service managers actually have a ‘script’ from corporate to basically read to the customer. He acknowledges that this is suboptimal, and that some customers have been less than happy when told that this issue cannot be corrected immediately. Not fun for him, not fun for those affected. Don’t shoot the messenger.
