Hi all Tesla family members
Let me start by saying this forum has some awesome information and holds a great group of people. Many people might have heard some unfortunately problems with my Model X P90D Ludicrous. I am going to write a detailed story about my car and solutions that I got today.
Some background of my car:
I ordered a fully loaded P90D with Ludicrous with every single package Tesla has to offer. The final amount after Tax before credit came out roughly 160K. Here are my list of problems:
1. Drove the car less than 24 hours before both front and passenger door latches failed.
2. Latch failed and busted a bolt in the joint of the driver door caused a huge protruding dent on the driver door. Size of a walnut
3. Bottom panels under the FWD on both side were not painted, and visible scratches were there as well.
4. Alignment was off
5. Left driver door rubber seal was too long, rubbing against the FWD
Other problems I have not yet discovered due to the limited time I was with the car (One Day).
The one day period with the car i did:
1. Open the FWD door couple times
2. Never open the frunk
3. Never sit in third row seats
4. Open rear Truck one time only
The X is currently in Service Center for roughly 2 and half weeks now to fix all the issues we have above and I am supposed to pick up the X today 04/12/16 . Now another major issue emerged, the failed driver door not only damaged the driver side aluminum panel, it has also caused a damage to the top Pillar. On top of that, SC also needs to fix the recall on the third row latch. This require the car to be in SC until end of the week or even longer. By Saturday, it will put my X exactly 25 days at the SC since it first entered. Here is the discussion i had with the Costa Mesa SC manager and two possible solutions were discussed:
Solution 1. Car will be fixed by Saturday of this week, the manager and its team will walk around the car 100% inside and out to make sure all problems are fixed. No more problems once exits the SC on Saturday.
Solution 2. If the car passes accumulative total of 30 days since the delivery of the car for fixing issues at SC. California "lemon law" will kicked in place, SC manager will initiate the procedure to take the car back and refund my money.
After talking over the possible outcome of my car, we agree on fixing all the problems (visible or not) before the 30th day hits. Once it hits, we will start the "lemon law" process to refund my money. Once the money back to my account, i will place another order with same spec Model X on TeslaMotors.com on the same day. My goal is to get a perfectly working Model X. Tesla will still earn my business, I will continue to support and be a Tesla loyal customer. By claiming a "lemon", I am probably the first person to do so in the world. But at this stage, both SC and I all agree that my Model X might be a real "lemon" or the problems with the door really forced the car to be a "lemon".
I want to make it clear that my experience with Model X might be an isolated issue, no media shall use, copy and imply any of my experiences with Tesla written here in TMC anywhere outside of the TMC forum without my written permission.
Tesla is a revolutionary company that will change the way we drive our cars in the next 10-20 years. I have no regret of getting a Tesla and I will continue to support Tesla on it's future releases. Also I want to thank Costa Mesa SC for taking care of me, providing me with some real solutions to my Model X. Truly showcased some top notch customer service.
Thanks
ModelXBoy
Let me start by saying this forum has some awesome information and holds a great group of people. Many people might have heard some unfortunately problems with my Model X P90D Ludicrous. I am going to write a detailed story about my car and solutions that I got today.
Some background of my car:
I ordered a fully loaded P90D with Ludicrous with every single package Tesla has to offer. The final amount after Tax before credit came out roughly 160K. Here are my list of problems:
1. Drove the car less than 24 hours before both front and passenger door latches failed.
2. Latch failed and busted a bolt in the joint of the driver door caused a huge protruding dent on the driver door. Size of a walnut
3. Bottom panels under the FWD on both side were not painted, and visible scratches were there as well.
4. Alignment was off
5. Left driver door rubber seal was too long, rubbing against the FWD
Other problems I have not yet discovered due to the limited time I was with the car (One Day).
The one day period with the car i did:
1. Open the FWD door couple times
2. Never open the frunk
3. Never sit in third row seats
4. Open rear Truck one time only
The X is currently in Service Center for roughly 2 and half weeks now to fix all the issues we have above and I am supposed to pick up the X today 04/12/16 . Now another major issue emerged, the failed driver door not only damaged the driver side aluminum panel, it has also caused a damage to the top Pillar. On top of that, SC also needs to fix the recall on the third row latch. This require the car to be in SC until end of the week or even longer. By Saturday, it will put my X exactly 25 days at the SC since it first entered. Here is the discussion i had with the Costa Mesa SC manager and two possible solutions were discussed:
Solution 1. Car will be fixed by Saturday of this week, the manager and its team will walk around the car 100% inside and out to make sure all problems are fixed. No more problems once exits the SC on Saturday.
Solution 2. If the car passes accumulative total of 30 days since the delivery of the car for fixing issues at SC. California "lemon law" will kicked in place, SC manager will initiate the procedure to take the car back and refund my money.
After talking over the possible outcome of my car, we agree on fixing all the problems (visible or not) before the 30th day hits. Once it hits, we will start the "lemon law" process to refund my money. Once the money back to my account, i will place another order with same spec Model X on TeslaMotors.com on the same day. My goal is to get a perfectly working Model X. Tesla will still earn my business, I will continue to support and be a Tesla loyal customer. By claiming a "lemon", I am probably the first person to do so in the world. But at this stage, both SC and I all agree that my Model X might be a real "lemon" or the problems with the door really forced the car to be a "lemon".
I want to make it clear that my experience with Model X might be an isolated issue, no media shall use, copy and imply any of my experiences with Tesla written here in TMC anywhere outside of the TMC forum without my written permission.
Tesla is a revolutionary company that will change the way we drive our cars in the next 10-20 years. I have no regret of getting a Tesla and I will continue to support Tesla on it's future releases. Also I want to thank Costa Mesa SC for taking care of me, providing me with some real solutions to my Model X. Truly showcased some top notch customer service.
Thanks
ModelXBoy