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First Powerwall functionality outage; easily resolved with good Tesla Energy phone support

LadyLion

Member
Jul 30, 2020
78
20
SF North Bay
It would be nice if there was an option to alert you through email, text, or the app if there was an issue with the equipment connecting back to Tesla for a certain (ideally configurable) amount of time so that you could have potentially been notified of the issue last night rather than requiring a human to notice it this morning. Had you been on vacation or if the equipment happened to be installed in an out-of-the-way location, you might not have been aware there was an issue if you were not somebody who checks the app regularly. For my setup (with the TEG hard-wired) I would expect essentially no outages, unless my internet was out (and even then, when it actually was, the failover to cellular worked flawlessly) so I would appreciate an alert on the order of 15-30 minutes if the TEG wasn't communicating back to Tesla (or was communicating a problem.)

I asked my project advisor if the app gives any notifications on your mobile device of problems with your system. He said Tesla monitors all systems and is alerted if something is wrong. Apparently not true from the OPs experience.

Does anyone have any suggestions how to keep apprised if something is amiss, or not working properly?
I expect I will not be checking my app everyday as I have been since I only recently got my activation and it has captivated my attention as a new learning experience. But I am now getting away from checking several times a day.
My PWs are outside and I am certain I would not have seen any green flashing light or heard a chiming noise as your wife fortunately did.
 

gpez

Member
Apr 25, 2019
664
543
USA
There isn't any other out-of-the-box monitoring that I'm aware of but if you connect your PW to your local network (wifi or ethernet) you can:

1) Some routers have the ability to send notifications when a client drops
2) Run a script to periodically ping the PW and notify you if it stops responding
3) Connect your PW to a home automation system and configure an event

I haven't found the Tesla app alerts to be all that reliable so I opted to do #3 - if the Powerwall stops responding to my HA system I get an email.
 
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gpez

Member
Apr 25, 2019
664
543
USA
Interesting solution. Which system do you use?

All the best,

BG

I use HomeSeer 4 with a Powerwall plugin I wrote!

upload_2020-11-10_8-36-34.png


upload_2020-11-10_8-38-30.png


I have a few other events that do things like turn off lights if I'm away and play a chime in the master bedroom if the outage lasts longer than 5 minutes, which is loud enough to wake me up at night (the Tesla app notification doesn't).
 
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