Found paint issues after delivery

[boostfluid]

Been lurking for a few weeks and posting for the first time. Picked up the car August 21st in the rain. The Powell Street delivery center isn't covered so it was tough spotting issues.

Went on a week long vacation to the UK the day after. When I returned I finally had a chance to wash my new car and noticed the below paint defects:





I tried scheduling a service center appointment to have the issue looked at but they cancelled saying they don't deal with paint and asked me to email the delivery center which I did on Monday morning.

Haven't had a response yet... Just wondering if anyone knows what the usual response times are and whether they will help fix the issue if it wasn't reported during pick up.

Thanks!

 

[darkenergy]

Those bubbles look nasty, but the other one can be touched up with the chip kit.

So far I've found Tesla service and warranty support outstanding. They're not there to give away money, but they do their best to make good.

If you are within the 7 days, you could try going in and asking for a return if you don't get any joy.

 

[pcons]

Been lurking for a few weeks and posting for the first time. Picked up the car August 21st in the rain. The Powell Street delivery center isn't covered so it was tough spotting issues.

Went on a week long vacation to the UK the day after. When I returned I finally had a chance to wash my new car and noticed the below paint defects:

View attachment 453898

View attachment 453899

I tried scheduling a service center appointment to have the issue looked at but they cancelled saying they don't deal with paint and asked me to email the delivery center which I did on Monday morning.

Haven't had a response yet... Just wondering if anyone knows what the usual response times are and whether they will help fix the issue if it wasn't reported during pick up.

Thanks!

For something like this they should. This clearly was there at delivery. Might take some neck and forth but hold your ground. Be courteous but firm.

Those bubbles look nasty, but the other one can be touched up with the chip kit.

So far I've found Tesla service and warranty support outstanding. They're not there to give away money, but they do their best to make good.

If you are within the 7 days, you could try going in and asking for a return if you don't get any joy.

He said he picked up Aug 21st, so no 7 day grace unfortunately.

 

[boostfluid]

Thanks for the replies. Yes... I'm past the 7 day return period. The car has been perfect besides the paint issue... Really love driving it.

I would totally try to fix the small chip myself but unfortunately the paint repair kit is out of stock... I've asked to be notified when the kit is available again.

I'll keep emailing every few days...hopefully they will respond eventually.

 

[dan2nes]

I had a small similar chip on mine too, and walking through parking lots, acknowledging the carnage there. I figured it won't take long to see other issues, and just will deal with it myself, but the upper one I don't think anyone would argue with that one, really hope they can correct that for you. As others said be firm if you get pushback, I'd be interested to hear the end result. Good luck, I picked my car up same location last Saturday. I haven't driven it much, my wife suddenly enjoys driving the kids around...but that is a side benefit I don't mind

 

[fidodido]

Sounds like they made some changes. When I took delivery, I found several paint and alignment issues. I booked a service appointment and they rented me a car through National, and repainted some sections at No.1 auto body shop. I had to make one more follow appointment to resolve all the issues. At the end, the service center resolved all the issues I brought forward. But it took couple of months to schedule the appointments.

 

[boostfluid]

Happy to hear they were helpful once you got their attention fidodido. It's too bad they changed the procedure... At least having a service center appointment means you can show and talk to a real person. Now I have to email vancouver_probar and wait for a response.

There wasn't even a confirmation they received the email or expectation for when someone will reply.

I'll keep you all posted.

 

[sazabi]

The delivery center will only fix the paint issue for you if you identify and report them within 24 hours of delivery. Try calling them until someone answer. They will never respond to email (didn't respond to mine).

 

[TypeRNammer]

Going through a similar process right now.

Picked up the car on September 7th. Had my daughter with me so I couldn't deeply inspect the car. Shortly after I found a dent on my driver side door panel, went back on September 10th trying to resolve this. Gave me the benefit of the doubt, took photos of the damage in VIN number.

Asked me to proceed booking an appointment with the mobile service team, only to get denied because nothing was approved. Sent an email, but no response. Planning to go back to the delivery center soon to see what's going on.

 

[TypeRNammer]

Seems like I cannot edit my original post. To be more specific, it's a dent on my interior driver side door panel.

 

[boostfluid]

After trying to call a few times with no answer I ended up driving to the Powell Street delivery center after work today.

The staff were very helpful and scheduled my car for an appointment with a paint specialist to sand down the blob and blend it. Michael was especially helpful helping me patch the chip with touch up paint.

I like the idea of sanding it down rather than a body shop taking the door panel off... Feels like it could be less invasive and reduce potential problems.

 

[TypeRNammer]

After trying to call a few times with no answer I ended up driving to the Powell Street delivery center after work today.

The staff were very helpful and scheduled my car for an appointment with a paint specialist to sand down the blob and blend it. Michael was especially helpful helping me patch the chip with touch up paint.

I like the idea of sanding it down rather than a body shop taking the door panel off... Feels like it could be less invasive and reduce potential problems.

I too also spoke to Micheal today at the Powell street location, took photos of my interior door panel and is going to help me follow up with the next steps. Hopefully no more running around.

 

[pcons]

After trying to call a few times with no answer I ended up driving to the Powell Street delivery center after work today.

The staff were very helpful and scheduled my car for an appointment with a paint specialist to sand down the blob and blend it. Michael was especially helpful helping me patch the chip with touch up paint.

I like the idea of sanding it down rather than a body shop taking the door panel off... Feels like it could be less invasive and reduce potential problems.

Yeah, going directly to the SC was a good idea. Though I'm not sure sanding down and blending sounds like a good idea, especially for a multi coat paint. It's going to be really tough to blend. They might get it to look 'ok', but the proper fix is to re paint and blend the entire door since the small area being sanded will always be visible from some angle.

But, you can always have them try and if the end result still looks bad then push for the more involved fix.