Xd85
Member
Yup, known issue, but looks like may not have affected everyone to the same degree. I was a bit suspicious when UMC wouldn't plug right. details at this thread:
"Charge-gate" Dec 2017 builds
"Charge-gate" Dec 2017 builds
Picked up my shiney new Model S 75D on Dec 18th. Love the car. Love everything about it. With the exception of a small rattle on the driver’s side (which I’ll get taken car at a later date) the car is flawless.
I gush about it. I rave about it. I can’t wait to do the first road trip with the family in it.
First trip arrives today as we plan on leaving our place - in Cambridge Ont - to do a late Christmas at my parents house in Kingston Ont. It’s only an overnight trip due to work obligations - but the kids are excited. We need to make a stop along the way for a hockey game my daughter is playing in - but the navigation says a full charge followed by a 10 min stop at the Supercharger in Port Hope will get us to our destination with about 9% battery. Even my wife - who was against the purchase of the car due to range anxiety and delays from charging was impressed.
Until we hit Port Hope.
I couldn’t connect to the Supercharger. An orange ring and a could not connect was presented at the first stall.... and the second.... and the third... and the fourth....
I called Roadside who stated that it appeared that everything was fine with the car except that many cars with my build date have “tight charging ports” that often prevent them from connecting to the SC. It is apparently “a known issue”. He suggested wiggling it and hoping for the connection to take.
It didn’t.
After 30 mins of trying.
In the rain.
With not enough charge to get to our destination we found a public destination charger where we now sit for the next 90 mins to get enough charge to get us to Kingston. Except that we don’t have any charging solution there with the exception of a SC which we can’t seem to connect too.
Tesla strongly suggested we take the car to a service center for repair. Which we obviously can’t - as it’s too far away, isn’t open until Monday and in the complete opposite direction. Fear note though - they’ll log the concern in my file. Crisis averted (note: that’s sarcasm - they were of no help at all).
Thankfully a local B&B in Kingston is being kind enough to let us charge overnight despite the fact we won’t be staying there. That should get us enough of a charge to get to Toronto so that we can find a public charger to get us home.
Not the least bit thrilled with the situation - how is a cars inability to connect to a Supercharger something that gets by QC?
I guess I can take solice in the fact that my wife is too angry to speak to me and as such I don’t have to listen to her yelling....
Anyone encountered a similar problem and found a DIY solution?
I just got my 2017 Model S 75 right after Christmas, and had a few charging issues with the orange ring, but the thing that didn’t make sense was how much force it took to get the charger out of the car (two hands pulling). Sounds like I may have had the same issue as you. I took it back to Tesla, and they replaced the charging port, and now it’s much easier to put the charger in and take it out. I think it’s a great tip to try out at a supercharger before a trip. I will definitely do that!