Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
  • Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
  • The final cut of TMC Podcast #29 is available now with topics time-stamped. We discussed the Tesla Cybertruck's expected 1 MW Ultra-Fast Charging capability, the Tesla Semi Delivery Event, the coming Model 3 refresh (project "Highland"), and more. You can watch it now on YouTube.

Front passenger window shatters

We woke up yesterday morning to find this window shattered with glass everywhere on our Sept 16 X. The strange thing is that our cars are in a locked garage that has a burglar alarm that had been armed that night. There was zero of any entry, the garage door was closed, the side door was locked from the inside and the alarm did not sound. In other words, the shattered window wasn’t caused by a robber. Has anyone seen anything like this before?

Thinking back, we remember that when opening and closing that window (and the driver side as well), it would make a scraping sound that didn’t sound good but hadn’t concerned us enough to take the car in. Our X is now at Tesla. Initially they were treating this as a warranty issue, but I’ve just been told that they’re going to bill us. I have no problem paying if it’s something we’ve done, but in this case it doesn’t seem right to me. I don’t see anything online regarding Tesla windows and spontaneous shatter but I did see that owners of a Ford pickup have been complaining about the issue.


  • 6DECC3AA-FDB4-46AF-8E5F-E0F1973A66E7.jpeg
    381.2 KB · Views: 118
Just an update. The Portland Service Center reluctantly agreed to cover my shattered window as a one time courtesy. I appreciate that they did this and understand their hesitance. My service tech said they didn’t really have an explanation for what happened though he did reveal that one of their loaner S’s had the same thing happen.

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.