I chatted with an agent today and you can read the transcript. It appears they are not even trying anymore...
- Hello my name is Landon and I will be assisting you today.
Landon
Hello Landon!
- L
How can I help you?
Landon
I would like to buy Full Self Driving for my December 2016 Model S P100DL with AP 2.5, but it shows as $3k on my account page.
10:14 AM
ELon tweeted that would be $2k.
(for my model that already paod for Enhanced auto pilot.
*paid
- L
I am happy to help with that. First, so I can pull up your account, can I get either the last six digits of your VIN number or the phone number associated with your account?
Landon
- 10:17 AM
- L
Unfortunately the $2,000 price is only for the original owner of the vehicle.
Landon
10:20 AM
That is not in his tweet. Sounds like another lawsuit.
Why would the original owner be afforded more benefits?
10:21 AM- That is a policy decision that we have made. I apologize if this has caused you any inconvenience.
- L
Is there anything else we can help you with?
Landon
10:22 AM
I am fairly certain you have not helped me. You are putting words in my mouth by saying you have already helped me.;
Who made this policy decision?
10:24 AM- It is a decision that was made when the price changes were made.
10:25 AM - L
Are there any other question I can answer for you?
Landon
10:26 AM
Why am I being treated worse as a second owner?
I have paid a portion of that upgrade. Cars with more options are worth more than less on the used market.
10:28 AM
Part of the value of a used Tesla is the ability make refinements down the road via software updates.
10:29 AM
Do you have a manager or supervisor I can speak to?
10:31 AM- L
I can request that a supervisor reach out to you if you would like.
Landon
10:32 AM
Yes. Please.
- Okay I will request that for you.
10:33 AM - If you would like to speak to a manager as soon as possible you can call into our customer service team.
10:34 AM
I would like to chat with them now.
10:35 AM- L
They are not available to chat at this time, as I said if you would like to speak to a manager as soon as possible you can call into our customer service team.
Landon
I am not sitting on hold for two hours like last time!!!
Make an appointment. Have them call me.
10:37 AM- As I stated to speak to someone in person on the phone we ask that you please call.
That is not possible.
10:38 AM
Landon. How good is your customer service?
This request and answer is the example.
- If you would like to speak to someone please call in as we are not able to assist you further via a chat.
10:39 AM
PLease schedule them to call me.
- L
That is not possible at this time.
Landon
Really?
Since when?
TOday>
???
- L
Please call in to speak to someone as soon as possible. If there is anything else we can help you with please let us know.
Landon
10:40 AM - Chat Ended by Agent
