Gen 3 Wall Connectir Won’t Fully Insert

[Naota]

I installed a new Gen 3 wall connector today. Install went well and it updated the firmware. When I plugged it into my Model Y it inserted effortlessly and charged at the full 48 amps (60 amp circuit).

When I plugged it into my 2017 Model S it kept saying “Charge cable not fully secured. Please adjust the connection to improve charging.” I tried over and over again and it still would say this. It’s relatively difficult to insert and remove but everything looks straight and lined up.

When I plugged in the mobile charger it worked fine in both cars. And I reconfirmed my Y had no issues charging via the wall connector.

Any ideas here? I tried turning off the power to the wall charger for a while and it didn’t help.

 

[brainhouston]

take a pic of the new plug for us
there must be something left inside or on the pins (like plastic protector or just derbies)
could also be defect or such ...
if mobile works ok then ur chargeport is fine

 

[ucmndd]

There is likely a piece of broken plastic from the mobile charger stuck on one of the pins in the charge port on your 2017. Look very closely and remove any debris.

 

[Naota]

There is likely a piece of broken plastic from the mobile charger stuck on one of the pins in the charge port on your 2017. Look very closely and remove any debris.

I used qtips and a tiny brush to clean all around the charger in the S. The tips were all black after but it got a lot better.

unfortunately it still doesn’t seem to like the wall charger even though the other teslas do.

 

[Yelobird]

Crazy thought. After you updated firmware you do still have charge access set to all cars? Can get charged in app.