Need a Saturday appointment? Sorry, not for app users
i just had a Saturday appt that i scheduled thru app?
i imagine people's experiences vary a lot by location though. san diego has tons of teslas, and have opened 3 service centers. I've bought my used S in October a few months ago.. and so far service has been ok, not perfect but adequate. this includes:
- on day of puchase, the delivery center didnt have right adapter i needed for the 220 in garage.. so dropped by the service center on my way home, 2 min before closed and got one no problem
- after having the car about a month, started getting 12v battery alert. scheduled mobile appt but it let me pick veterans day.. im guessing they were actually closed. i didn't get cancellation nor did they show up. this left an appt stuck in my app and i couldn't schedule another one. however, the 12v alert cleared that day so just kept driving.
- 2 weeks later the 12v alert came back, i just drive over there since the app is not letting me do anything. the service center clears my app up, sets new appt for a week later but says to come by the next day and they can prob just squeeze me in. i do and they did.
- during December (so 2 months of ownership) i realize through some help here that one of my headlights is always making a high pitched whine. during Christmas i booked a sat appt on phone for this past weekend. also had them fix a door handle light that has always been out. they did both those things as well as they said my other headlight was also making noises so both headlights replaced.. and back in my hands by end of day.
so, for the moment car is at 100% using a combination of app and in person drop bys (this service center is near my office so convenient). i could imagine though if there was no service center nearby, or just 1 that was just oversaturated (the one im using is still busy, booked out 2 weeks usually.. but seems to be running efficiently) then this could of been a much bigger pain in the ass. and, ive only used the one service center, which is the oldest one in town.. the other two are newer and not sure how it goes.
so, yes i would still buy one but because of being in a tesla saturated market well supported by tesla. i would not if that weren't the case.