To the contrary, Jason
@wk057 has not returned my communications to talk with him - neither multiple messages to his business, nor PM thru TMC, nor PM thru
Tesla BMS_u029/BMS_u018 | Facebook
And I'm even promoting
@wk057 business in that Facebook Group as a recommended vendor ! Come on Jason.
My crew does a great job answering calls and customer questions. When you deal with 057, you don't need to talk directly to me in 99% of cases. My guys have you covered.
However, do keep in mind that when someone calls in and just immediately asks to speak to me directly, that's a spam/scam flag for my frontline crew. People who do need to get a hold of me directly know how to do so and don't call into the office. So if you're calling in looking for me and there's no specific inquiry that my crew can attempt to work with to get through the BS filter, you're probably getting blackholed there a bit, sorry.
They do note all messages to me, so if they say they're passing the message they are doing so. But, if there's no specific reason noted as to why I'm to return a call besides something like "has some questions", I usually don't bother. If you call in with questions, just ask them. If my guys don't have the answer for some reason, the callback message to me will look more like, "Has question about XYZ that I wasn't able to help with," and I'll pretty much always queue such return calls to be made at some point, but usually by educated by crew on whatever XYZ is so that they can field such an inquiry in the future.
I personally avoid phone calls like the plague unless absolutely necessary because they're a massive time sink. To be effective and not rude on a phone call, it needs undivided attention. Which is fine when the situations requires it, but by crew does a
great job of filtering what actually gets to me in that regard. If it looks like I'm going to spend more than a few minutes on the phone, it's likely just a resource killer and I'm not actually needed. Might sound ridiculous, but I've generally got way more important things to do over here than to spend 10+ minutes on the phone answering questions that either my crew could answer or that I've already publicly noted (in which case they can still answer). It's much more efficient and effective for me to take small chunks of time to do written responses to things (publicly and privately) than to spend hours on calls answering essentially the same questions over and over when my crew gets paid to do that, and better than I do generally.
In fact, I do see what I'm guessing are be two callback requests from you, both with vague notes, one saying something about a Facebook group (and had some other operational notes I won't get into publicly), but still a vague non-request of me. So, honestly, I've ignored them. Might as well be a telemarketer call.
So, I'm unsure what you're looking for. If you (or anyone else) has questions about us servicing a particular vehicle, you don't need me personally. Just call or email in and my crew will take care of you. If you have general questions, call or email in and my crew will take care of you. If there's something they're unsure of, they'll pass that to me and you'll get the info you're looking for if it's something answerable.
If there's info you want others to know, ask me publicly. As you're likely aware, I'm pretty good with responding to posts that tag me here and on Twitter. I don't really use Facebook... (it's a cesspool of nonsense, but that's a discussion for another time), so you won't find me too active in a Facebook group unless someone specifically links me to something in a group (which I believe is how I ended up in your group at all).
Further, I'm not just going to call a random person who posts their number publicly on a forum without a really good reason (like from a classified post I'm interested in or something...).
