I'm not talking about "they worked to get me back on the road the same day" (though that's nice). I'm talking about "They screwed up this one thing so they gave me free mats" or "They forgot to do this so they did a tire rotation free of charge." I ask because I'm in the middle of a horrific experience with SC and I think they should make it right but I get the impression that going above and beyond like that isn't their style.