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Help, Alarm keeps going off because my car thinks door is "open"!

Discussion in 'Model X: Interior & Exterior' started by EV-lutioin, Jun 11, 2017.

  1. EV-lutioin

    EV-lutioin Active Member

    Joined:
    Apr 2, 2016
    Messages:
    1,199
    Location:
    California
    So I just got my car back from the Service Center and they replaced the perfectly operating Gen-1 door latch with a Gen-2 latch and now my passenger front door is constantly registering as open even when it is closed. I can't drive the car because the open door alarm is constantly on when in Drive, but the big issue now is can't power down the car or lock it because the door is perceived as open.

    But the BIG, BIG ISSUE is that the car alarm keeps going off presumably because the door is "open"???

    Is there any way to disable the car so I can go to sleep without having to click my fob every 15 minutes to turn off the car alarm?

    Here is what I have tried:
    1. Resetting main screen. Both with the door open and closed
    2. Reseting the dash screen. Both with the door open and closed.
    3. Opening and closing the door automatically and manually, with the window closed and with the window open.
    4. Opening and closing the door slowly after resets and firmly after resets.
    5. I tried locking the car with the key fob and with the Tesla app… neither worked. Message was “can’t lock car because one or more doors is open"
     
    • Disagree x 1
  2. EV-lutioin

    EV-lutioin Active Member

    Joined:
    Apr 2, 2016
    Messages:
    1,199
    Location:
    California
    So a minute after posting this my son looked at me and said (in his teenage, how can you be so stupid, kind of way), "Um, dad you know you can turn off the alarm from the touch screen" Doh!
     
  3. mohanman

    mohanman Member

    Joined:
    Dec 3, 2016
    Messages:
    148
    Location:
    Michigan
    Latch needs to be replaced, call Tesla
     
    • Helpful x 1
  4. kiefer

    kiefer Member

    Joined:
    Nov 9, 2013
    Messages:
    91
    Location:
    Denmark
    We have had this problen on and off for a year now. It always comes after a software upgrade, stays there for a month or to until next upgrade, then the problems is gone for a while until the next upgrade reintroduces this problem...
    At the moment we have the car alarm disabled...
     
  5. EV-lutioin

    EV-lutioin Active Member

    Joined:
    Apr 2, 2016
    Messages:
    1,199
    Location:
    California
    Within 12 hours, Tesla had a service ranger at our door. In 15 minutes he replaced the door latch and our problem was solved. He also took the time to explain how several features worked "under the hood" and was generally knowledgable and friendly. Fantastic service!! Keep up the good work Tesla!
     
  6. jackbowers

    jackbowers Jack Bowers

    Joined:
    Aug 23, 2009
    Messages:
    154
    There is a trick to silencing the beeping: Pretend like you are engaging autopilot. This works not only for a front door latch problem, but also if you are driving in parade mode with FWDs open.
     
    • Like x 1

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