TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Help? Update messed up right front door.

Discussion in 'Model X' started by CaliX, Mar 28, 2016.

  1. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
    So I picked up my X today overall near perfect but when I got home it said update available I pushed the update button and when it was done my right front door now opens stops opens some more then stops. When I push on my brake it won't close. Any ideas?

    Thank you!
     
  2. Blurry_Eyed

    Blurry_Eyed MS Sig #267, MX Sig # 761

    Joined:
    Dec 29, 2011
    Messages:
    561
    #2 Blurry_Eyed, Mar 28, 2016
    Last edited: Mar 28, 2016
    This is a copy of a post from FlasherZ :

    2.15.16 was installed on my car this weekend (via OTA, although the service centers are now pushing it during service), and I ran into a curious problem. When my wife hit the button to open the FWD's today, it opened 4-6 inches, then stopped. After that, any press of the buttons (interior, exterior, touchscreen) resulted in three beeps but the door would not move at all. Using touchscreen override (holding the button to open) didn't move the doors.

    As it turns out, the doors seem to have lost their calibration data.

    To recalibrate the FWD's: hold the interior door switch down (the direction for "close") and keep holding it. The car will give a single tone, the door will move out about 3-4 inches, then stop, then slowly close until the latch pulls it shut. You can then release the button and the doors should be recalibrated. You can't use the touchscreen -- you must reach around from the driver's door to the switch inside. The doors will not do this recalibration cycle if the doors are already calibrated. Repeat for the other side.

    After doing this recalibration, the doors worked again - but throughout the day it seems as if the doors lost their data again after a while. The service center suggested that it might be caused by the FWD modules going to sleep. With energy saver to "off" the car didn't lose its data at all (although my sample size was very small here, so it might be something else). I turned it back on before I left this evening, and when I tried again 3 hours later, sure enough the calibration data was lost again.

    So if you have 2.15.16, and your FWD's stop working, you may want to try turning energy saver off until the bug is fixed.
     
    • Helpful x 1
  3. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
    That's interesting thank you I wonder how you calibrate my right front door?
     
  4. Blurry_Eyed

    Blurry_Eyed MS Sig #267, MX Sig # 761

    Joined:
    Dec 29, 2011
    Messages:
    561
  5. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
  6. ModelXBoy

    ModelXBoy No More Door Captain of TMC! Oh Yeah Baby!

    Joined:
    Jan 3, 2016
    Messages:
    488
    Location:
    Orange County, CA
    Be careful not to do it too hard, you might damage the bolt which is very weak to begin with. This is a known issue and there should a recall for this. I will report back once my X finish up fixing with all the issues.
     
  7. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
    @ModelXBoy thank you I called the 24/7 service 800 # and he is going to alert my service center tomorrow to call me I told them I do not want to drive my X as the right door has something serious going on. I really like this car a lot just a few teething issues.
     
  8. aesculus

    aesculus Still Trying to Figure this All Out

    Joined:
    May 31, 2015
    Messages:
    1,950
    Location:
    Northern California
    What happens if you pull the door all the way open and then from the outside tap the door handle like you would to open it?

    Does it then close and latch OK? If so then test to see if it's back to normal again.
     
  9. ModelXBoy

    ModelXBoy No More Door Captain of TMC! Oh Yeah Baby!

    Joined:
    Jan 3, 2016
    Messages:
    488
    Location:
    Orange County, CA
    No problem. There are two issues with the front driver and passenger door, one is latch, one is bolt. I don't know these two issues both exist in all Xs or just one or nothing at all. Unfortunately i hit jackpot, which got both of these problems.
     
  10. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
    Great idea I am going to try in the morning.
     
  11. CaliX

    CaliX Member

    Joined:
    Feb 14, 2016
    Messages:
    359
    Location:
    Los Angeles
    @ModelXBoy I really feel for you your door problem sucks... Let's just hope it's an isolated failure. But having a new born is the best gift!
     
  12. ModelXBoy

    ModelXBoy No More Door Captain of TMC! Oh Yeah Baby!

    Joined:
    Jan 3, 2016
    Messages:
    488
    Location:
    Orange County, CA
    Again proceed with caution. I pull door all the way open and heard a "pop", the bolt broke off. This might not happen to you but there is a chance. Just stating my scenario so consider yourself warned. Best is to let SC take a look at it before starting to mess around. I get nightmare just see the X door pull all the way open. But good luck!
     
  13. ModelXBoy

    ModelXBoy No More Door Captain of TMC! Oh Yeah Baby!

    Joined:
    Jan 3, 2016
    Messages:
    488
    Location:
    Orange County, CA
    oh yes! I cant get enough seeing her and kissing her all day everyday. When X is back, It will be that much better!
     

Share This Page