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Home location not on the map

KDeanCville

Member
Jul 21, 2020
31
16
Charlottesville, VA
The Tesla Map doesn't correctly identify our home location, so Sentry stays on while in the garage. The location shows as a range (700-750 Bothwell) instead of a specific street address. We live in a new development and these are new roads. I believe I've seen the option to geofence an area but not sure how to do that. I've only seen the option to put a specific street address for a favorite or home location.

I'd appreciate any insights or suggestions.

Cheers,
 

73Bruin

Member
Nov 7, 2020
87
30
Torrance, CA
i live in a townhome complex and have a similar problem. It seems that this is a Google maps problem. Telsa maps shows our garage's correct location in the 13 building complex, but labels' it incorrectly. The displayed map has a Google label in the upper right hand corner. Google Street view is similarly inaccurate. I tried submitting a correction but nothing ever changed. I assume it wasn't a priority.

Interestingly, I don't have the problem with the Sentry or the automated garage door opener. You may want to try resetting the place to shutoff the Sentry mode.l
 

NickFie

Member
Sep 28, 2017
518
546
Near Philadelphia, PA
It seems Tesla uses Open Street Maps (OSM) for some purposes. You can try adding your development, parking areas, etc. there.

When Summon was first released, people mapped out their important parking lots for better results.
 

73Bruin

Member
Nov 7, 2020
87
30
Torrance, CA
It seems Tesla uses Open Street Maps (OSM) for some purposes. You can try adding your development, parking areas, etc. there.

When Summon was first released, people mapped out their important parking lots for better results.

I have added my location to OSM and am awaiting a review. I will add a post 24 to 48 hours after the change gets approved to let you know if the MY picked up the change on its maps.
 
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73Bruin

Member
Nov 7, 2020
87
30
Torrance, CA
I have added my location to OSM and am awaiting a review. I will add a post 24 to 48 hours after the change gets approved to let you know if the MY picked up the change on its maps.
I updated my townhomes location in OSM and requested a change review. The changes have now been applied when I look at the OSM site. I then went to the navigation map in my MY. It shows my location correctly, however, when I request to navigate to my address, it shows the location as 1 building to the north in our complex. This is the same error that Tesla Solar had when I got a quote from them and is based on a Google Maps error and not the OSM map.
 

colea

Member
Nov 18, 2020
41
29
Clinton, NY
Thanks, @73Bruin ! Good to know and I'll try the same thing with OSM. Guess we might need to wait on an update from Google maps for our new neighborhood.
You can report a location error with Google Maps as well. They will probably take some time to process the report and verify that it's reasonable, but it does eventually work in my experience. Search for your address, and then select "Suggest an edit..." from the menu.
 
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73Bruin

Member
Nov 7, 2020
87
30
Torrance, CA
You can report a location error with Google Maps as well. They will probably take some time to process the report and verify that it's reasonable, but it does eventually work in my experience. Search for your address, and then select "Suggest an edit..." from the menu.
Thank you, this process seems easier than when I first submitted a correction several years ago. I have submitted the correction and will see what happens.
 

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