APotatoGod
Member
In the meantime, perhaps you should send him some bitcoins, that'll surely get his attentionTweet @elonmusk. Just wait till he regains control of his twitter account.
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In the meantime, perhaps you should send him some bitcoins, that'll surely get his attentionTweet @elonmusk. Just wait till he regains control of his twitter account.
What kind of doublespeak is this?No, it is a matter of policy. Their policy is the published price is the price. i.e. What is published is what they charge. There is no lower published price to adjust your order to match.
What kind of doublespeak is this?
They can't give a price reduction because it is their policy not to give price reductions?
You can't marry Aladdin, daughter, because the policy of the Sultan says you have to marry a prince. But you're the Sultan...
There are pluses and minuses to no haggle sales.
now, I'm getting the LR AWD with the wheels I want, which gets me down to a $53,000 car
I think what everyone is saying is that regardless of whether or not this _should_ be their policy, it's not surprising in the least. Tesla has only been price adjusting for vehicles that are A. undelivered and B. can be configured today at a lower price than when it was originally ordered.
Your plight is upsetting, but not surprising. And, your situation cost $1k, vs. people in worse situations (e.g. those that took delivery of LRAWD the morning of the price reduction), and they're not doing anything for those people either. So in the scheme of things, you're not even at the top of the list of those that could claim negative impact from this price reduction.
And, to be honest, if you weren't willing to pay the $1k extra for the car, it's a very good thing that this event came along and pushed you down to LRAWD. You're saving a lot of money, and it doesn't sound like you valued the performance attributes enough to justify its price.
Edit: the NYS rebate is irrelevant, as you were fine purchasing the car without it, it's not revenue to Tesla, and much of the US carbuying public doesn't have such incentives.
Does the, “And, to be honest,” paragraph read like you meant it to? It’s kind of douchey. You see that, right?
or the 25-year old that picks up the phone at my local service center
Until you have a car delivered (and even then there appears to be horror stories), there is no customer service. I’ve gone same route as OP. Called Vegas, voice mail is usually full. Calls never returned when I could leave a message. Email Tesla via contact forms. Crickets back. Tweet Elon and Tesla. Nada. Even try to DM Tesla.
Whoever manages the delivery/customer service should be fired. Lack of communication is the only thing that they’re consistent with.
Maybe the customer service team is overwhelmed, but doubtful when registrations in CA were down Q1.
They’ve hired a lot of people who are not held accountable and they don’t care. Stock at 1500 and people lined up to get cars Tesla is the soup Nazi of dealership models.
Tesla doesn’t care about good customer service and I can back that up because I bet not a single person has had a survey post delivery inquiring about the “Tesla Experience”. Lots of people on this forum with similar experiences. You are not alone
Nazi here has as much relation to real nazi as 'Grammar Nazi' does - it is related to 'Soup Nazi' - an episode of Seinfeld based on experiences in an actual soup kitchen. The owner made very popular soup but was mean and abusive to the customers, and that's where the term came from.And on that note maybe we'll just ignore the Nazis comment - seriously?
Lots of wild generalizations and BS there to be honest. The best we can say is that customer service is VARIABLE. I ordered last Saturday and got a call from my deliver advisor on Sunday, followed by a bunch of telephone and text exchanges to get everything moved along. So my experience was EXCELLENT CUSTOMER SERVICE but I appreciate that's not the experience for everyone.
I'd say stick to relating your specific experiences, don't try to broaden that into generalizations, it undermines the credibility of everything you say. And on that note maybe we'll just ignore the Nazis comment - seriously?
Too much drama for someone so hurt.
OP changed his mind a lot.
Buy the car or don't.
Re the Nazi comments: I think popular approval and use of even “comedic” applications of the term Nazi should be left in the past, just as “comedic” blackface is. I work in software and for example, the terms “master” and “slave” and “blacklist” and “whitelist” are being phased out across the industry for similar justified reasons.Nazi here has as much relation to real nazi as 'Grammar Nazi' does - it is related to 'Soup Nazi' - an episode of Seinfeld based on experiences in an actual soup kitchen. The owner made very popular soup but was mean and abusive to the customers, and that's where the term came from.
The Soup Nazi - Wikipedia