How do i report outage at a supercharger

[GlennInJB]

While traveling south on I95, I stopped at the Summerton SC supercharger with 8% remaining. Every stall I tried was not working; initially the blinking light would flash green, but a few seconds later an error message appeared on the screen and the light blinked red. All four other drivers at the station were having the same experience. Luckily there was another supercharger ten mile further south, and I reached it with 3%.

i can't find any way to report the problem. When I got to the working supercharger I looked Up the Summerton supercharger status. It showed 5 stalls out of order, and 3 working. Two of the 3 shown as "working" were stalls that hadn't worked for me. I read online that all chargers had a phone number for problem reporting, but I the one I am successfully using now doesn't have any phone number on it. No attempt to call Tesla succeeds for me.

 

[KJD]

While traveling south on I95, I stopped at the Summerton SC supercharger with 8% remaining. Every stall I tried was not working; initially the blinking light would flash green, but a few seconds later an error message appeared on the screen and the light blinked red. All four other drivers at the station were having the same experience. Luckily there was another supercharger ten mile further south, and I reached it with 3%.

i can't find any way to report the problem. When I got to the working supercharger I looked Up the Summerton supercharger status. It showed 5 stalls out of order, and 3 working. Two of the 3 shown as "working" were stalls that hadn't worked for me. I read online that all chargers had a phone number for problem reporting, but I the one I am successfully using now doesn't have any phone number on it. No attempt to call Tesla succeeds for me.

I would call Tesla Roadside assistance. 877-798-3752

You can also leave feedback on a supercharger location in the phone app.
Account
Charging
History

If you have a Twitter account then tag @Elonmusk and @TeslaCharging

 

[Big Earl]

When did this happen? Today?

In addition to the suggestions above, I’d recommend checking in on PlugShare.

Summerton Supercharger | PlugShare

 

[GlennInJB]

I would call Tesla Roadside assistance. 877-798-3752

You can also leave feedback on a supercharger location in the phone app.
Account
Charging
History

If you have a Twitter account then tag @Elonmusk and @TeslaCharging

I just looked at the charging history, and the failed charging session at Summerton was not listed, I guess because I wasn't able to actually charge there. I am not on Twitter, so tagging Elon wouldn't work. I left a bad Google review for the station, but that doesn't get anyone to know about the outage. This is my first problem charging in over a year of driving my Model Y