Hi all, I'll do my best to keep this short and just use bullet points where I can.
-12KW system, 4 powerwalls, 2 7.6KW Tesla inverters. (so I have 2x Powerwall+ and 2 x Powerwall 2's)
-A month ago get a text and email from Tesla saying my system was malfunctioning and to contact for support
-Call to schedule support, they tell me an inverter is showing Arc faults and isn't working. I check the last month of generation and notice I'm down approx 50% from the last month
-Techs come out, said they replaced some things but the inverter still won't turn on and that "Tesla needs to turn it on remotely", and if it doesn't, I need to call them.
-Techs then also said "We are pretty new to these systems"
-Call tesla support, after a 2 hour call they can't seem to confirm or deny if my system is working right, they ask me the standard questions "has it been cloudy? do you have trees shading your panels". which I understand they have to ask, but that wouldn't account for a 50% drop during the peak of summer. They also said my original ticket was closed (even tho the support techs told me the inverter still wasn't woring) The rep I spoke with opened a seperate ticket for low generation which I still haven't heard back on.
How can I verify if my 2nd inverter is working? (Or not working) I can log into the gateway on my network, but it just shows some generation, it doesn't show each inverter. I don't see any other tesla devices on my network. I've done a lot of digging and everyone says "just log into the inverter" but I haven't found info on how to do this when you have 2 inverters.
I opened each inverter and took pics, if its helpful. Inverter 1 seems to have a motherboard with a network jack at the top right, which I'm going to assume is the Gateway? But teh 2nd inverter doesn't have one. Both appear to have lights on inside
Inverter 1: Inverter 2:
Any help or suggestions on what to do would be most appreciated!
-12KW system, 4 powerwalls, 2 7.6KW Tesla inverters. (so I have 2x Powerwall+ and 2 x Powerwall 2's)
-A month ago get a text and email from Tesla saying my system was malfunctioning and to contact for support
-Call to schedule support, they tell me an inverter is showing Arc faults and isn't working. I check the last month of generation and notice I'm down approx 50% from the last month
-Techs come out, said they replaced some things but the inverter still won't turn on and that "Tesla needs to turn it on remotely", and if it doesn't, I need to call them.
-Techs then also said "We are pretty new to these systems"
-Call tesla support, after a 2 hour call they can't seem to confirm or deny if my system is working right, they ask me the standard questions "has it been cloudy? do you have trees shading your panels". which I understand they have to ask, but that wouldn't account for a 50% drop during the peak of summer. They also said my original ticket was closed (even tho the support techs told me the inverter still wasn't woring) The rep I spoke with opened a seperate ticket for low generation which I still haven't heard back on.
How can I verify if my 2nd inverter is working? (Or not working) I can log into the gateway on my network, but it just shows some generation, it doesn't show each inverter. I don't see any other tesla devices on my network. I've done a lot of digging and everyone says "just log into the inverter" but I haven't found info on how to do this when you have 2 inverters.
I opened each inverter and took pics, if its helpful. Inverter 1 seems to have a motherboard with a network jack at the top right, which I'm going to assume is the Gateway? But teh 2nd inverter doesn't have one. Both appear to have lights on inside
Inverter 1: Inverter 2:
Any help or suggestions on what to do would be most appreciated!