There seem to be a lot of threads on the club forums about really bad support from the Tesla service centers. Despite what sounds like a lot of people (including me) having a terrible time getting basic support from the Tesla service centers, this doesn't seem to be improving. Is Tesla not aware of the problem? I have a hard time believing Tesla doesn't care about the problem, but I'm not sure how else to explain a problem that has continued as long as this. I love my Tesla. It's the best car I've ever owned, and a remarkable new piece of technology. But if I can't get it repaired by Tesla (and Tesla doesn't really allow independent service centers as far as I can tell), then what am I to do? I would really like to add my voice to those who are frustrated by this situation, but I'm not sure how to do it. Is there a more direct way to express my concerns than posting on the Club forums?