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Dear Sir / Madam,
I have not received any updates to the FSD capabilities of my Tesla Model X for over 2 years now. On discussing this problem with my local Tesla Service Center I have been informed that I will need to upgrade the infotainment system in my vehicle from MCU1 to MCU2 in order to receive further updates.
I have always advocated for Tesla's vision and innovative approach to automotive technology as evidenced by becoming an early adopter. When I purchased my vehicle in 2017 the Tesla website clearly stated that "All Tesla vehicles produced in our factory have the hardware needed for full self-driving capability at a safety level substantially greater than that of a human driver." In light of this promise, I additionally purchased access to FSD capability on the understanding that the software and its abilities would progress over time.
While the promise of level 4 or 5 autonomy has yet to be achieved, it has been exciting to experience the progress made in FSD capability - a privilege that I paid for and therefore expect.
During this time, the promise that my vehicle had "the hardware needed for full self-driving capability" turned out to be inaccurate, as the FSD computer and camera suite have both needed to be upgraded. I am grateful that those upgrades were performed at no cost to me - again, as I would expect.
In October 2021 Tesla released a firmware update (FSD beta) that brought substantial improvements to the full self-driving capabilities of its vehicles and progress towards the stated goal of level 4 or 5 autonomy has continued since then. Sadly, however, my car did not receive the 2021 update - nor has it received any of the subsequent updates to FSD capability over what is now two subsequent generations of software.
Once again, the reason that my vehicle has fallen behind on firmware updates and improvement to FSD capability over the past two and a half years is that the infotainment computer needs to be upgraded from MCU1 to MCU2. My local Service Center quoted me $2,250 + tax (=$2,385) to perform this upgrade. Given the promises made when I purchased the vehicle and FSD capability, I requested that the Service Center perform this hardware upgrade at no cost to me, just like the FSD computer and camera upgrade. Sadly, they denied this request.
I am now formally requesting that Tesla honor its original commitment by providing the necessary MCU2 hardware upgrade to my vehicle at no additional cost and allow for continued firmware updates to the FSD capability that I have paid for. This action would not only rectify the current situation but also reinforce Tesla's reputation for customer satisfaction and loyalty.
I trust that Tesla will address this issue promptly. I look forward to a favorable response and resolution that upholds the values and customer commitment that Tesla is known for.
Thank you for your attention to this matter.
Dear Tesla legal department. I have a car that I paid for FSD capability on when I purchased it, and was advertised as having all hardware needed for FSD. However, despite FSD being very publicly released to all "FSD capable cars", my car has not received this software. I have asked my local service center about this, but they have been unable to explain what the issue is. In investigating online, it is clear this is because of the "MCU1" infotainment computer, as others with this computer also do not have FSD. Those with "MCU2" do, so I must conclude this hardware difference is the reason. I am requesting an upgrade to MCU2 upgrade at no cost in order to meet the original claim that the car had all hardware needed. Please respond by May 24th, 2024 or I will pursue action as allowed per the Tesla Motor Vehicle Purchase Agreement.
They made your argument for you- "you're already on the latest firmware for your configuration" Well guess what, that latest firmware for that configuration doesn't have FSD, despite 99% of cars having it. They just literally told you that you don't have the HW needed for FSD, despite the car being advertised as having all HW needed, denied a free upgrade, and even quoted a cost for you! Slam dunk. Everything you need to sue.Particularly against the SC line of "you already have FSD" and "you're already on the latest firmware for your configuration".
Yeah, that's not FSD. Go look up images/videos of actual FSD options in those menus. Bring those to court and just honestly tell the Judge that you don't have FSD, that's not a lie. You don't have to report what the SC told you, that's just one random person on earth and the factual evidence of looking at your car outweighs that.The Autopilot screen has a "Request Full Self-Driving Beta" button which was pressed 18-24 months ago. There's a note next to it saying "You are enrolled into Full Self-Driving Beta queue". Then there are toggles for "Autosteer (Beta)", "Navigate on Autopilot (Beta)", "Traffic Light and Stop Sign Control (Beta)", and "Summon (Beta)".
@Vagus - You've received great guidance from gearcruncher.Interesting - I see what you mean.
THANK YOU so much @gearchruncher - both for starting this thread AND continuing to support it.
Resolutions email sent. I'll keep you posted on what happens next.
That's actually kind of funny.FYI for anyone looking at suing Tesla, they conveniently have a "how to serve us" page that makes finding their registered agent easy:
(choose "process of service")
I'm really curious why Tesla would not repair a failed control arm for a vehicle that was under warranty? Were they claiming it was somehow your fault or something? I can't fathom what other logic they could apply to deny you warranty work.Update from my end, I recently won my small claims vs Tesla over my failed control arm in my front end suspension. My car was under warranty though, not sure how much luck folks will have outside of warranty as that is what clinched the judge in my favor. I've never had to sue anybody before, so going through the whole process was kind of stressful. The above advise on identifying the registered agent and serving them in time was probably the most difficult part of the whole equation, I didn't have the above details when I went forward with my case, but it all worked out in the end.
From their prior posts:I'm really curious why Tesla would not repair a failed control arm for a vehicle that was under warranty? Were they claiming it was somehow your fault or something? I can't fathom what other logic they could apply to deny you warranty work.
Tesla later determined that "outside influence" was at play due to very minor scuff marks under the sides of my bumpers and some small knicks to my battery pack, saying that it would not be covered by my active warranty. The control arm had completely broken off and they wanted to say I was in an accident.
I am pursuing compensation through small claims court for my failed front end suspension at 35k miles on my Tesla Model S. Car was still under warranty and after I explained that the issue happened as I was slowly backing out of may parking spot, Tesla claimed I was involved in an accident where the damage occurred and I would have to cover the $2.7k in damages.
The defendant is just Tesla, INC, or whatever they are named with the secretary of state in NC.@gearchruncher who should I name as defendant in my case? Would that be the registered agent in my state, which is CT Corporation Systems, or would it be the local service center?
Absolutely you have a case for small claims court. Anyone with a 2017 MCU1 car has a case, even if they didn't buy FSD, because they may want to subscribe to FSD (which was my case). But you actually have PAID for FSD.@gearchruncher thank you. And thank you for your original post. This is very helpful information.
I'm in a somewhat different situation in that I bought my MS in 2017 and opted not to pay for FSD at the time (although we did buy EAP which was $5k). I later bought FSD capability in 2020 for $3k. My local SC installed the HW3 upgrade for free the following month. I spent the next 3 years waiting for the FSD firmware to become available for MCU1 cars. It finally downloaded late last year. I used it for a few months before I had to take my car to the SC for an unrelated issue. When I got my car back, the firmware had been updated and FSD was gone.
I've since scheduled 3 different appts trying to get Tesla to restore the FSD firmware. The first 2 times they simply told me over chat that the SC could not push the firmware down to my vehicle and that I would have to keep waiting. The most recent time they actually had me bring my vehicle to the SC and they updated the navigation firmware, but still told me they could not push FSD to the car and that I had to keep waiting. No ETA provided.
After getting my car back, I scheduled another appt with them requesting "whatever hardware is necessary for me to get FSD." They responded saying I already had HW3 so I already had the hardware necessary. I asked why I wasn't getting the FSD firmware like everyone else who has purchased FSD capability, and they said it was because I was on MCU1. They quoted $2k to upgrade to MCU2 and said I would get the FSD firmware "within a few days" (quoting them) after upgrading.
I pressed them on when FSD will be available for MCU1 and they could not give me a date, just that "we're working on it." I asked them to waive the fee for the upgrade to MCU2, arguing that it should be included since my car won't run FSD without it. They refused (of course).
My argument is that I bought FSD capability 4 years ago and I've been waiting ever since then for the FSD firmware to be available for MCU1. It became available briefly and was then taken away again. Meanwhile, 95% of MCU2 cars on the road who paid for FSD now have. Per Elon, "all FSD capable cars" received a free trial of FSD just a few weeks ago. Tesla says if I pony up $2k for MCU2 I'll have the FSD firmware within a few days. If I don't, I have to keep waiting an indefinite period of time for it to become available for MCU1. In the meantime, I'm not getting to use a feature I paid for 4 years ago.
Do you think I have a legitimate case given their inability to provide an ETA on FSD for MCU1? Cars purchased just 6 months after ours are now able to get FSD but I'm still out in the cold. Any suggestions on better ways I might present this case? Thanks in advance.