Had a service appointment scheduled last week for our 2017 S (MCU1/AP2). In addition to the annual maintenance, requested fixing the yellow border around the display, asked if an MCU2 upgrade was available, and asked for the HW3 upgrade.
In a series of text messages (no phone calls), Tesla told me:
- Machine to fix the display is broken, no ETA on when it will be fixed, and that they wouldn't be notifying customers when the machine is working again
- MCU2 upgrades are not available for MCU1 vehicles
- The VIN for our vehicle was not on the HW3 upgrade list; Tesla provides no notification to owners when their vehicles are placed on the HW3 upgrade list; if the VIN is on the list, Tesla will install the upgrade during a scheduled service visit - again, without any notification; and they had no information as to when our vehicle might be placed on the upgrade list
Appears to be the only way to determine if your vehicle is eligible for an upgrade is to schedule a service visit and then wait for Tesla to send you a text message confirming your vehicle is or is not on the upgrade list.
Cancelled the service appointment and will try again next month.
And will likely start scheduling service appointments monthly, asking for fix to yellow display and MCU2/HW3 upgrades - and when they text those aren't available, will cancel and try again a month later.
Surely Tesla could implement a better system - and be more proactive in notifying owners on when the yellow screen repairs can be done, what their strategy is for upgrading MCU1/AP2 to support FSD, and when it's time to bring their vehicles in for the upgrade (or if they even will be able to do the upgrade...).