I got a call from Tesla HQ 3 days ago related with my delayed Model 3. I dont remember the guys name because I was focused on what he is going to say about my car rather than his name. He told me my delivery specialist is being replaced and he is going to handle the delivery process. So he mentioned everything looks good. I asked him about cancelling of trade-in option and he did it in a few seconds. He told me he is going to email his address and details regarding it but I never got an email. Then I realized something in his voice. He pauses alot on almost every word and think for a short amount time before he says the next word or sentence. He also does like he is almost going to repeat the same word like he is trying to figure out what he should say next. Then his voice strikingly familiar to me as much as probably you know as well. We all know Elon Musk is terrible at speaking in public or his daily life. Nowadays he is sleeping in factory alot recently to fix the production issues. He is not a regular CEO that he sits in his room and relax. He usually goes into the field and play in all of the aspects of his game. He loves to chat with his peeps from Twitter. He inspects the cars as they leave the production line and lists goes on like that. I believe one of the most problematic issue after production is delivery. Do you think he might also trying to speak with customers to hear from the first hand what could get wrong with their delivery process? Or some other reason. He might masks his name with other delivery specialist also. But I dont think Tesla would hire someone who is terrible at speaking for customer relations position. I wont get surprised if he is doing it at all actually.