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I was a delivery specialist for many years- Ask Me Anything
- Thread starter DESinUS
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- Tesla Inc.
Discounts are non existent at Tesla. The best way to save money is getting an inventory (not CPO) vehicle. They're usually showroom, test drive, or loaner vehicles. However, they will not be perfect, so don't get angry at minor paint chips or wear.
Collision repairs are solely in the hands of the contracted 3rd party body shops. Depends on the severity of damage and the body shop's queue of vehicles.
The equity disappears if you don't stay for 4 years. So unless you stick it out for 4 years, it disappears.
Voice commands in all Teslas are for music, navigation, and calling people. That's it.
I was just depressed going to work every day. Getting berated by clients over things not in my control, low pay, stressful work environment (alcohol became my best friend at night), never ending work hours, etc.
CapeOne
Active Member
You can design/build a comparably equipped car yourself on tesla.com and compare pricing or an easier way would be to access one of the third-party inventory sites out there that show discount from original price e.g., tesla-info.com.
Super_Popular
Well-Known Member
CapeOne
Active Member
There are various third-party websites that list Tesla new and/or used inventories e.g., tesla-info.com.
California
Member
I took my 2nd MS a few weeks ago. originally scheduled at Marina Del Ray but changed to Burbank center. Marina Del Ray center is great for the first time, in my opinion, but you may feel "you will be rushed to take the delivery". I must say Fit, Finish, and QC has 'decreased', comparing from my first delivery (2014-ish). I have immediately addressed to Tesla and they are addressing all issues at this moment. I have also submitted a report to the management but I haven't heard back anything even a single email. I have referred so many friends to Tesla that the recent delivery experience made me serious concerns. Elon has mentioned during the last stockholder meeting that "we really care about products. We really do..". I hope the message will reach to the upper management so that they get aware of it. The price tag is more than 100K+ and the built-quality was like "30K-ish vehicle". Absolutely not nearly close to the level of Mercedez, Lexas, Porche, unfortunately. That said, the service/support on-field staffs are great and they really work hard to make things right for customers. The issue I see is the upper management decision - rushing orders, poor QC. As a result, # hours of labor spent on a-after-care service is increasing.
The ~5000 vehicles or so off the production line for new models tend to have these issues. The problem with panel gaps are that they take forever to address when we receive the vehicles. Shops have to have all surrounding panels taken off to realign. It's definitely something that they can do, but don't expect to have your car back in a week's time.
You have to point out imperfections at delivery and put on a "due bill". We'll send them to the shops if necessary, but will usually attempt a correction in house. Don't take your vehicle to somebody to correct without having your service center take a look. Tesla can't pay for something you do on your own and come back with.
As far as shops go, the one that we utilized is AMAZING, so I really doubt they go for the lowest bid.
This concern really comes down to everybody being spread too thin. I'd contact the regional manager for service in your area. Search linked in for "regional service manager" and ping them.
SUN-day Driver
Member
Except body shops can't get parts. People are waiting months and months for parts from Tesla. I believe this is the collision repair mess referred to in the question.
Uncle Paul
Well-Known Member
As far as people stretched too thin, I believe that Tesla wants to get full capacity out of both it's robots and it's people.
They want to have quality employees that put in solid effort every day, think on their feet and really earn their pay. Unfortunately, people like that are not as common as you would hope.
They want to have quality employees that put in solid effort every day, think on their feet and really earn their pay. Unfortunately, people like that are not as common as you would hope.
cpa
Active Member
Our Model 3 delivery experience was horrible. The DS told us to pick it up in Fremont on such-and-such a day. (It was early January.) We had four days' notice. January is a busy month for me, and four days' notice was impossible to spend a whole day on the road to get our car. I asked either to (a) postpone the delivery until much later in the month or (b) arrange for home delivery if possible.
The DS placed me on hold, and then said that it was approved for home delivery one week later.
The car never arrived. I called late in the afternoon of the scheduled delivery day, and my car could not be located. Now I was upset. Tesla had our money AND the car at an undisclosed and unknown location. The DS said to be patient (perhaps not the best solution.) I requested to speak with a supervisor, and the DS promised to return my call within an hour.
Anyway, he said that they finally found the car, and that it would be delivered three days later. Fine.
When the car arrived, it was filthy. It was hard to determine if there were any defects with the vehicle. No license plate frames were attached.
No one on the phone could help us. I finally called our nearest service center to ask if we could bring the car in to get it detailed, have the license plate frames attached, and inspected for any defects. The SC was most obliging, and luckily for us there were no defects that we could see.
Tesla had no record of receiving our trade-in, and that issue took another 10 days to resolve before we had access to the M3 on our phone app.
Then, we never received our license plates from DMV. I waited three hours at a distant DMV in May (125 days after delivery) to complete the paperwork and get replacement plates.
It seemed to me that there is something wrong with Tesla's system of tracking inventory that is sold and something else wrong with the training and problem resolution for botched deliveries.
So, any ideas as to what happened? Thank you in advance!
The DS placed me on hold, and then said that it was approved for home delivery one week later.
The car never arrived. I called late in the afternoon of the scheduled delivery day, and my car could not be located. Now I was upset. Tesla had our money AND the car at an undisclosed and unknown location. The DS said to be patient (perhaps not the best solution.) I requested to speak with a supervisor, and the DS promised to return my call within an hour.
Anyway, he said that they finally found the car, and that it would be delivered three days later. Fine.
When the car arrived, it was filthy. It was hard to determine if there were any defects with the vehicle. No license plate frames were attached.
No one on the phone could help us. I finally called our nearest service center to ask if we could bring the car in to get it detailed, have the license plate frames attached, and inspected for any defects. The SC was most obliging, and luckily for us there were no defects that we could see.
Tesla had no record of receiving our trade-in, and that issue took another 10 days to resolve before we had access to the M3 on our phone app.
Then, we never received our license plates from DMV. I waited three hours at a distant DMV in May (125 days after delivery) to complete the paperwork and get replacement plates.
It seemed to me that there is something wrong with Tesla's system of tracking inventory that is sold and something else wrong with the training and problem resolution for botched deliveries.
So, any ideas as to what happened? Thank you in advance!
I can't really speak much for M3 deliveries, but I know that they were a total *sugar* show (Sorry for cursing). It was quite literally the definition of growing pains. They're probably no longer delivered like this, but I do apologize about that.
As far as trade ins, they rarely get lost in the ether.
The mobile app for M3 didn't roll out when people took delivery.
Advice for the future: Don't be the first in line for these kinds of things. Let the growing pains get figured out first so you can have a seamless experience.
Sorry to hear that. What were the things you were berated for? Panel alignment, scratches, rescheduled deliveries, etc? What percentage of new Tesla owners would you say are generally reasonable and understanding vs. snobs/a$$holes when issues come up at delivery?
eye.surgeon
Active Member
Here's a question I've wondered after reading the forums here-- what % of customers are PITA's at delivery and what's the most ridiculous demand a customer has made of you or the stupidest reason for rejecting a delivery.
I'd say 20% are pains. I had so many customers demand cars being driven to their home to take delivery (There's almost never enough man power for that), a guy bring a flashlight and spend 4 hours combing all of the paint to see any minor clear coat mark (rejected delivery due to a 1mm defect), people being entitled pricks in general... i could go on and on. No offense intended- but the PITA's were usually the base model customers who were just in the tax bracket to afford the vehicle, or celebrities that are used to getting anything and everything they want.
I had a Christian fellow not take delivery once because the red color was too red and the street name we were on reminded him of an Arabic word.
