Immersive sound disappeared

[andrew1039]

Hey I downloaded update 2020.4.1
After the update my immersive sound has gone i can hear the difference in my audio, I looked in the settings and it is also not there
Was wondering if any one else has this issue and if so what do you guys recommend I do
I’ve tried restarting the computer normal and hard reset to no avail.
I have the sr+

 

[WilliamG]

Hey I downloaded update 2020.4.1
After the update my immersive sound has gone i can hear the difference in my audio, I looked in the settings and it is also not there
Was wondering if any one else has this issue and if so what do you guys recommend I do
I’ve tried restarting the computer normal and hard reset to no avail.
I have the sr+

SR+ doesn’t come with Immersive Sound. If you had it by mistake, Tesla has maybe removed it with this update?

 

[andrew1039]

I’ve had immersive for a while I was under the impression sr+ does come with immersive sound but doesn’t activate the pillar speakers as well as don’t have the extra subwoofer in the trunk.
I searched other threads and on google looks like other sr+ owners do have immersive sound.

 

[Wilgenbosch]

SR+ doesn’t come with Immersive Sound. If you had it by mistake, Tesla has maybe removed it with this update?

SR+ does come with immersive sound. Like said above only not with pillar speakers activated and no subwoofer.

Also when you configure the Tesla model 3 today you see at the SR+ specs that is has immersive sound.

I just hope this software update is just buggy and an update or reboot will solve this issue for you.

 

[andrew1039]

Tried to reboot and did not help...
so my only option is to wait for the next update?
I am going to call Tesla and see what they say I just hope it gets resolved fairly easily without the I can’t help you because I can’t send you a software update you have to take to this person debacle

 

[WilliamG]

SR+ doesn’t come with Immersive Sound. If you had it by mistake, Tesla has maybe removed it with this update?

Apologies. SR+ doesn’t come with Premium sound. Whoops.

 

[Matsayz]

What is Immersive sound though? I cannot tell the difference when on or off

 

[andrew1039]

I believe With the partial premium interior you do get immersive sound you just don’t get the extra speakers

 

[goletaspring]

If

Hey I downloaded update 2020.4.1
After the update my immersive sound has gone i can hear the difference in my audio, I looked in the settings and it is also not there
Was wondering if any one else has this issue and if so what do you guys recommend I do
I’ve tried restarting the computer normal and hard reset to no avail.
I have the sr+[/QUOT
This sounds like something I saw on another thread... When you look at the info about your car does it say it's an sr or sr+? There was an issue with an update for Canada that was causing the version to say sr, and they lost some functionality.

 

[andrew1039]

What is Immersive sound though? I cannot tell the difference when on or off

I don’t know the technicalities of immersive sound but I notice the difference when I had it on for me it was a more

What is Immersive sound though? I cannot tell the difference when on or off

Im not sure about the technicalities but for me I notice the difference, what I find it’s more refined if that make sense if I had to explain it if you had a home amplifier connected to home speakers it’s like having normal stereo mono sound vs an option to change it to Dolby sound or something like that it changed the characteristics to a certain degree.
Maybe it depends on the type of music a person is listening to some might notice it more depending on the genre
I listen to hip hop/rap and I notice the bass is cleaner and more Crisp and depending on what song capable of hitting a lower tone witch is what I like

 

[andrew1039]

If

Oh that’s interesting, I will take a look and see.
The range of the car has stayed the same no sr range

 

[andrew1039]

If

Oh well then looks like we have found the problem
I went to my car and it says standard
I will try and find that other post and see what’s going on

 

[holmgang]

What is Immersive sound though? I cannot tell the difference when on or off

Just makes the audio less directional. Off, the audio is located around the front dash area. On, it sounds enveloping to the listener.

Discussions can be had about which sounds "true", but mostly I leave it on at the standard setting

 

[Sherlo]

Apologies. SR+ doesn’t come with Premium sound. Whoops.

How long did you have it before losing it?

 

[andrew1039]

How long did you have it before losing it?

I’ve had it for almost a year now I forgot if I had it when I purchased the car or if it arrived in an update but I’ve had it for as long as I remember almost a year is how long I’ve had the car brought it in March

 

[andrew1039]

How long did you have it before losing it?

I’ve figured out the problem I went to the car and clicked on the T on the screen pulling up the info on the car and instead of saying standard rang plus it says standard
Looks like in Canada there is a problem that sometimes arises
I did a google search and this has happened to other Canadian cars where it says you have a standard m3 and you lose immersive sound

 

[raviman8]

I’ve figured out the problem I went to the car and clicked on the T on the screen pulling up the info on the car and instead of saying standard rang plus it says standard
Looks like in Canada there is a problem that sometimes arises
I did a google search and this has happened to other Canadian cars where it says you have a standard m3 and you lose immersive sound

had the same issue bro. i made a service appointment. chatted via text and told them to check their records. as they too marked my SR+ as a Standard after the 2019.41.1 update. (i think that was the update..) finally they admitted it was a mistake and did an OTA update and reverted the change.

long story short, make a service appointment.

 

[vickh]

had the same issue bro. i made a service appointment. chatted via text and told them to check their records. as they too marked my SR+ as a Standard after the 2019.41.1 update. (i think that was the update..) finally they admitted it was a mistake and did an OTA update and reverted the change.

long story short, make a service appointment.

I have the opposite "problem" have a SR labeled SR+. Wonder when it will go away. ?

 

[andrew1039]

had the same issue bro. i made a service appointment. chatted via text and told them to check their records. as they too marked my SR+ as a Standard after the 2019.41.1 update. (i think that was the update..) finally they admitted it was a mistake and did an OTA update and reverted the change.

long story short, make a service appointment.

I made an appointment threw the app closest available date here is feb 11...
might try and stop by a service Center and see what they can do in the mean time
If/ when i have the time
Thanks for letting me know what you went threw now I have an idea of how they went about it and fixed it

 

[andrew1039]

I have the opposite "problem" have a SR labeled SR+. Wonder when it will go away. ?

I would say thats a positive lol
Would be cool if you had some sr+ options available to you as well