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TexLaw
Member
I tend to agree. It's a transaction. Now, it's a large purchase, and we all like to celebrate these sorts of things, but I'd rather conduct the business, get a walkthrough, and hit the road. Don't get me wrong, now. I'm a fairly jovial guy. I enjoy a light atmosphere, and I'm happy to joke around. However, I'm buying a car. If I want a full "experience," I can spend the same money on 20 trips to Disney World or a dozen cruises. Hell, I probably could have invested the money and used the income to buy a cruise every year for my wife and me for the rest of our lives.
It is a large purchase, quite large, but my home was a hell of a lot larger. No one threw us a party (although our mortgage broker actually gave us a nice, little toolkit, which was a very nice touch). I know that providing swag and an "experience" is good business because it builds brand loyalty, and just about every customer will, sooner or later, buy another car. I suppose what I find unsettling is the expectation that one is owed more than what one bought, simply because one sets expectations based solely on one's hopes or imagination.
bonnie
I play a nice person on twitter.
I doubt that Tesla would scale back in-person familiarization without providing quality training materials in its place.
I can learn more from personal study than ANY automobile sales person I've encountered.
I haven't owned a Tesla, yet; but I assume their customer service is available to answer any questions. Can anyone confirm?
I can learn more from personal study than ANY automobile sales person I've encountered.
I haven't owned a Tesla, yet; but I assume their customer service is available to answer any questions. Can anyone confirm?
It would be nice if when you start the car for the first time the screen would give you the option of seeing a walk-though presentation of the car. It could be presented as a complete walk-through or you could just select a topic you aren't sure about to learn more - or just skip the whole thing altogether.
Me? I would probably just drive the damn thing and figure it out as I go, but I've never been a RTFM guy.
I don't need a drawn out delivery, but I would like the ability to either A) Inspect the car diligently during the delivery or B) Be able to document any issues through pictures or video and have that information be trusted if it needs taken to a service center. The former would seriously increase the number of deliveries versus the latter option.
Me? I would probably just drive the damn thing and figure it out as I go, but I've never been a RTFM guy.
I don't need a drawn out delivery, but I would like the ability to either A) Inspect the car diligently during the delivery or B) Be able to document any issues through pictures or video and have that information be trusted if it needs taken to a service center. The former would seriously increase the number of deliveries versus the latter option.
JoaoD
Tech Enthusiast
TexLaw
Member
Not around here. Not even close. Not even a tenth of the cost, unless you're talking about the houses that are selling for lot value.
In any case, I don't understand the significance of your comment. When I've bought homes, I signed the papers, got the keys, and hit the road. The mortgage broker gave me that toolkit (in that one case). The title company gave me a pen and a Coke. The seller didn't give me anything more than what I bought. I don't recall an "experience" other than signing my name a hundred times.
Uncle Paul
Well-Known Member
For most Tesla customers, we have the opportunity to check out the car pretty well prior to purchase.
It starts with their website, and the available forums. Then a trip to the store, where you can sit in the car, touch everything, check out the seats, storage, driving position, sound system, get an evaluation drive, ask all your questions and concerns with the employee, see all the colors, wheels and interior options.
Read all the reviews from traditional magazines.
Then go the the website again and configure the exact car you wish to purchase and place your order.
While waiting for the car to be produced, you will get additional information from your delivery specialist. You may swing by a local service center and see all the different models in the parking lot, talk to owners, and generally get an idea of what you will be receiving. (except for those ordering cars unseen and prior to production models being available.
Nearer to delivery you can have most of your questions answered prior to delivery, get videos and written operational information.
When your car comes it, it might be as simple as picking up a rental car. You give the car a quick look, grab your key, and off you go!
Unrealistic for Tesla to allow all their customers to "test out" the cars with a significant drive, as those cars that might be rejected are going to be horrible for Tesla. How many people would want to buy an almost new car, at full price, that was rejected for some unknown reason by the ordering party, and you have no way to know how they drove the car on their evaluation drive.
Some cars will be delivered with items that need to be addressed after the sale. That is how it is for all manufactured products. So many expect perfection in every aspect of a product, but that might be unrealistic for a high production vehicle.
The earliest production will have more issues than those that come afterwards. No way around this, as this will be a brand new product for Tesla, and early bugs will need to be worked out.
It starts with their website, and the available forums. Then a trip to the store, where you can sit in the car, touch everything, check out the seats, storage, driving position, sound system, get an evaluation drive, ask all your questions and concerns with the employee, see all the colors, wheels and interior options.
Read all the reviews from traditional magazines.
Then go the the website again and configure the exact car you wish to purchase and place your order.
While waiting for the car to be produced, you will get additional information from your delivery specialist. You may swing by a local service center and see all the different models in the parking lot, talk to owners, and generally get an idea of what you will be receiving. (except for those ordering cars unseen and prior to production models being available.
Nearer to delivery you can have most of your questions answered prior to delivery, get videos and written operational information.
When your car comes it, it might be as simple as picking up a rental car. You give the car a quick look, grab your key, and off you go!
Unrealistic for Tesla to allow all their customers to "test out" the cars with a significant drive, as those cars that might be rejected are going to be horrible for Tesla. How many people would want to buy an almost new car, at full price, that was rejected for some unknown reason by the ordering party, and you have no way to know how they drove the car on their evaluation drive.
Some cars will be delivered with items that need to be addressed after the sale. That is how it is for all manufactured products. So many expect perfection in every aspect of a product, but that might be unrealistic for a high production vehicle.
The earliest production will have more issues than those that come afterwards. No way around this, as this will be a brand new product for Tesla, and early bugs will need to be worked out.
Try 1/30th the price of a 100 year old 3 bed 1.5 bath on 0.15 acres around here...
Where in Texas do houses cost 100k? I should buy up a few small towns...
You wrote: "When your car comes it, it might be as simple as picking up a rental car. You give the car a quick look..."
I am sure the Tesla people would love that idea of just giving it a quick look. I've been around too long for that. The people at the location where I will pick up the Tesla I'm buying have probably bought and sold fewer cars than I have by now. I am quite scared about the level of experience and knowledge that I will encounter in a service center that was just opened this year.
I bought a new Prius 14+ years ago and the only reason it runs perfectly right now is because I do the ICE maintenance myself. I have upgraded the tires instead of using what the manufacturer recommends (thanks to information at Priuschat.com which has possibly saved my life and definitely made it possible to avoid accidents on ice and wet roads) and so my Prius now handles better than at the time of purchase.
Each time my Prius has been recalled, the people working on it returned the vehicle to me with broken parts. I do not feel like doing the typing required to describe more of what has transpired over the years.
I am expecting to have a better experience with Tesla but "BUYER BEWARE" clearly applies in transactions with Tesla.
I am sure the Tesla people would love that idea of just giving it a quick look. I've been around too long for that. The people at the location where I will pick up the Tesla I'm buying have probably bought and sold fewer cars than I have by now. I am quite scared about the level of experience and knowledge that I will encounter in a service center that was just opened this year.
I bought a new Prius 14+ years ago and the only reason it runs perfectly right now is because I do the ICE maintenance myself. I have upgraded the tires instead of using what the manufacturer recommends (thanks to information at Priuschat.com which has possibly saved my life and definitely made it possible to avoid accidents on ice and wet roads) and so my Prius now handles better than at the time of purchase.
Each time my Prius has been recalled, the people working on it returned the vehicle to me with broken parts. I do not feel like doing the typing required to describe more of what has transpired over the years.
I am expecting to have a better experience with Tesla but "BUYER BEWARE" clearly applies in transactions with Tesla.
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