Seems like the customers are pretty happy with the vehicles and service- otherwise how do you explain that?
If you’ll recall my post was in response to a message pointing out that demand still exceeds supply, and
my point, which you apparently missed, was that there’s no
incentive for Tesla to improve on its historically poor QC and customer service as long as this is true.
But I gather you’re asking for a reason why sales and satisfaction are so high if the quality and QC are so poor? Both of these things are true, but it seems odd that they are. After all, if a traditional manufacturer like VW had the same QC and customer service issues at Tesla, it would really affect their sales.
The answer is that with VW, you’re just buying a car. With a Tesla, you’re buying membership into an exclusive club: you’re an EV adopter. You’re helping save the planet. You’re supporting the development of autonomous vehicles. And, of course, you’re demonstrating your moral superiority to the masses still driving ICE vehicles. (Yes, I know not all Tesla owners fit into the latter category, but so many seem to…)
Given these considerations, things like QC, poor service, and no communication with customers are mere incidentals.
Mind you, I do the
exact same thing. I’ve bought two Model Ss, and I knew when I bought my second one what I was getting into. So I’m not throwing stones, but I’m not wearing blinders, either.
So those are interesting numbers- but don't tell quite the simple tale you seem to suggest.
Well, to be fair, it was the article suggesting the tale, not me. Still, try to think of another example where the price on a product that’s been pre-sold for years, only exists in beta— and doesn’t work too well— and has a history of years of broken promises (and not just scheduling: remember when Elon promised that everyone who paid for FSD would
automatically be enrolled in the beta?) GOES UP…again and again…