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Just out of curiosity - how much does battery replacement cost out of pocket?
They did come back and tell me they would give a 15% discount as a courtesy on the 25000 dollar battery.
Wow. That is not cool of them. You should tweet about it. Apparently Elon pays attention to tweets. (Don't use all caps tho, I understand your frustration and the urge to yell but people really do respond poorly to it.)Tesla quoted him $25,000:
I HAVE BEEN A LOYAL TESLA OWNER SINCE 2013. MY FAMILY CURRENTLY OWNS A 2012 TESLA MODEL S 85, 2016 TESLA MODEL X 90 AND JUST MOST RECENTLY PURCHASED A 2018 MODEL S 100. THE MOST IMPORTANT REASON WE CONTINUE TO PURCHASE FROM TESLA IS THE INFINITE MILE BATTERY AND POWER TRAIN WARRANTY. MY 2012 TESLA MODEL S WAS PURCHASED IN 2013 AND THEREFORE THE WARRANTY DOESN'T EXPIRE UNTIL 2021. TESLA HAS REPLACED THE POWER TRAIN 3 DIFFERENT TIMES SINCE 2013 FOR THE MODEL S WITHOUT ANY PROBLEMS IN HONORING THE WARRANTY. IN JANUARY OF 2019 WE BROKE DOWN ON THE SIDE OF THE HIGHWAY WITH 16 MILES LEFT ON THE RANGE INDICATOR AND ONLY 139 MILES ON THE CURRENT TRIP BEING TAKING. THE ONLY WARNING THE CAR GAVE ME AT THAT TIME WAS "BATTERY VERY LOW, NEEDS CHARGING" ONCE WE HAD BROKE DOWN. I HAD BEEN HAVING PROBLEMS FOR YEARS WITH THE DECREASING BATTERY RANGE AND TESLA JUST SAYING IT IS DEGRADATION OR THE WAY I DRIVE IT. I DRIVE ALL OF THE VEHICLES THE SAME. THE ONLY DIFFERENCE IS THE AMOUNT OF MILES THE 2012 ACTUALLY GETS WHEN DRIVING. THE BATTERY CAPACITY WAS GETTING AROUND 175 MILES PER TRIP CHARGE BEFORE THE MOST RECENT BREAK DOWN. TESLA IS NOT WAVERING ON NOT REPLACING THE BATTERY. THE HOUSTON NORTH SERVICE CENTER ACTUALLY RESPONDED THAT THE WARRANTY CLEARLY STATES DEGRADATION ISN'T COVERED. MY ARGUMENT WAS THIS IS CLEARLY MORE THAN DEGRADATION BUT THEY SAID THIS IS WHAT UPPER MANAGEMENT HAS TOLD ME TO SAY. I TOLD THEM THAT I HAVE READ IN OTHER ARTICLES THAT BATTERIES HAVE BEEN REPLACED FOR THE SAME ISSUES THAT I AM HAVING BUT THE RESPONSE I GOT WAS STILL THEY WOULD NOT REPLACE THE BATTERY. I ASKED HOW LOW THE BATTERY HAS TO GET FOR THEM TO HONOR THE WARRANTY AND THE RESPONSE I GOT WAS IF IT ISN'T A HARDWARE ISSUE THAT THEY WOULDN'T REPLACE THE BATTERY. I RESPONDED BY SAYING SO THE CAR COULD GET DOWN TO 50 MILES OF BATTERY RANGE AND YOU COULD SAY IT IS JUST DEGRADATION. THE RESPONSE WAS YES. I DESPERATELY WOULD APPRECIATE ANY SUGGESTIONS TO GET TESLA TO HONOR THE WARRANTY AND TO WARN OTHERS ABOUT TESLA'S NEW POLICY ON BATTERY REPLACEMENT.
WHAT?All capitals are harder to read than conventional text.
Then why have others received a new battery with 21% or less and they have already told me they aren't going to cover the battery...
I HAVE BEEN A LOYAL TESLA OWNER SINCE 2013. MY FAMILY CURRENTLY OWNS A 2012 TESLA MODEL S 85, 2016 TESLA MODEL X 90 AND JUST MOST RECENTLY PURCHASED A 2018 MODEL S 100. THE MOST IMPORTANT REASON WE CONTINUE TO PURCHASE FROM TESLA IS THE INFINITE MILE BATTERY AND POWER TRAIN WARRANTY. MY 2012 TESLA MODEL S WAS PURCHASED IN 2013 AND THEREFORE THE WARRANTY DOESN'T EXPIRE UNTIL 2021. TESLA HAS REPLACED THE POWER TRAIN 3 DIFFERENT TIMES SINCE 2013 FOR THE MODEL S WITHOUT ANY PROBLEMS IN HONORING THE WARRANTY. IN JANUARY OF 2019 WE BROKE DOWN ON THE SIDE OF THE HIGHWAY WITH 16 MILES LEFT ON THE RANGE INDICATOR AND ONLY 139 MILES ON THE CURRENT TRIP BEING TAKING. THE ONLY WARNING THE CAR GAVE ME AT THAT TIME WAS "BATTERY VERY LOW, NEEDS CHARGING" ONCE WE HAD BROKE DOWN. I HAD BEEN HAVING PROBLEMS FOR YEARS WITH THE DECREASING BATTERY RANGE AND TESLA JUST SAYING IT IS DEGRADATION OR THE WAY I DRIVE IT. I DRIVE ALL OF THE VEHICLES THE SAME. THE ONLY DIFFERENCE IS THE AMOUNT OF MILES THE 2012 ACTUALLY GETS WHEN DRIVING. THE BATTERY CAPACITY WAS GETTING AROUND 175 MILES PER TRIP CHARGE BEFORE THE MOST RECENT BREAK DOWN. TESLA IS NOT WAVERING ON NOT REPLACING THE BATTERY. THE HOUSTON NORTH SERVICE CENTER ACTUALLY RESPONDED THAT THE WARRANTY CLEARLY STATES DEGRADATION ISN'T COVERED. MY ARGUMENT WAS THIS IS CLEARLY MORE THAN DEGRADATION BUT THEY SAID THIS IS WHAT UPPER MANAGEMENT HAS TOLD ME TO SAY. I TOLD THEM THAT I HAVE READ IN OTHER ARTICLES THAT BATTERIES HAVE BEEN REPLACED FOR THE SAME ISSUES THAT I AM HAVING BUT THE RESPONSE I GOT WAS STILL THEY WOULD NOT REPLACE THE BATTERY. I ASKED HOW LOW THE BATTERY HAS TO GET FOR THEM TO HONOR THE WARRANTY AND THE RESPONSE I GOT WAS IF IT ISN'T A HARDWARE ISSUE THAT THEY WOULDN'T REPLACE THE BATTERY. I RESPONDED BY SAYING SO THE CAR COULD GET DOWN TO 50 MILES OF BATTERY RANGE AND YOU COULD SAY IT IS JUST DEGRADATION. THE RESPONSE WAS YES. I DESPERATELY WOULD APPRECIATE ANY SUGGESTIONS TO GET TESLA TO HONOR THE WARRANTY AND TO WARN OTHERS ABOUT TESLA'S NEW POLICY ON BATTERY REPLACEMENT.
Have you see the "RichRebuilds" youtube channel? He advocates strongly for Tesla owners to be able to work on their own cars. ...
That does not make it right, they should extend the same courtesy to all, it looks bad for Tesla to only cater to high profile customers.I suspect TesLoop got special treatment because they wanted to study the battery. I think it's been explicity reported that Tesla wanted to do a post-mortem on it. They were to first to rack up so many miles so quickly.
That does not make it right, they should extend the same courtesy to all, it looks bad for Tesla to only cater to high profile customers.
This does not appear to be the only instance, just the highest profile one that is easiest to quote.Because they wanted to exam one pack early the life span from a high mileage vehicle they now have to do it for everyone for ever? Umm. No, that isn't reasonable.
Because they wanted to exam one pack early the life span from a high mileage vehicle they now have to do it for everyone for ever? Umm. No, that isn't reasonable.
It's not just the caps. It's the lack of formatting of text. It makes you look mental, and destroys credibility.
I HAVE BEEN A LOYAL TESLA OWNER SINCE 2013. MY FAMILY CURRENTLY OWNS A 2012 TESLA MODEL S 85, 2016 TESLA MODEL X 90 AND JUST MOST RECENTLY PURCHASED A 2018 MODEL S 100. THE MOST IMPORTANT REASON WE CONTINUE TO PURCHASE FROM TESLA IS THE INFINITE MILE BATTERY AND POWER TRAIN WARRANTY. MY 2012 TESLA MODEL S WAS PURCHASED IN 2013 AND THEREFORE THE WARRANTY DOESN'T EXPIRE UNTIL 2021. TESLA HAS REPLACED THE POWER TRAIN 3 DIFFERENT TIMES SINCE 2013 FOR THE MODEL S WITHOUT ANY PROBLEMS IN HONORING THE WARRANTY. IN JANUARY OF 2019 WE BROKE DOWN ON THE SIDE OF THE HIGHWAY WITH 16 MILES LEFT ON THE RANGE INDICATOR AND ONLY 139 MILES ON THE CURRENT TRIP BEING TAKING. THE ONLY WARNING THE CAR GAVE ME AT THAT TIME WAS "BATTERY VERY LOW, NEEDS CHARGING" ONCE WE HAD BROKE DOWN. I HAD BEEN HAVING PROBLEMS FOR YEARS WITH THE DECREASING BATTERY RANGE AND TESLA JUST SAYING IT IS DEGRADATION OR THE WAY I DRIVE IT. I DRIVE ALL OF THE VEHICLES THE SAME. THE ONLY DIFFERENCE IS THE AMOUNT OF MILES THE 2012 ACTUALLY GETS WHEN DRIVING. THE BATTERY CAPACITY WAS GETTING AROUND 175 MILES PER TRIP CHARGE BEFORE THE MOST RECENT BREAK DOWN. TESLA IS NOT WAVERING ON NOT REPLACING THE BATTERY. THE HOUSTON NORTH SERVICE CENTER ACTUALLY RESPONDED THAT THE WARRANTY CLEARLY STATES DEGRADATION ISN'T COVERED. MY ARGUMENT WAS THIS IS CLEARLY MORE THAN DEGRADATION BUT THEY SAID THIS IS WHAT UPPER MANAGEMENT HAS TOLD ME TO SAY. I TOLD THEM THAT I HAVE READ IN OTHER ARTICLES THAT BATTERIES HAVE BEEN REPLACED FOR THE SAME ISSUES THAT I AM HAVING BUT THE RESPONSE I GOT WAS STILL THEY WOULD NOT REPLACE THE BATTERY. I ASKED HOW LOW THE BATTERY HAS TO GET FOR THEM TO HONOR THE WARRANTY AND THE RESPONSE I GOT WAS IF IT ISN'T A HARDWARE ISSUE THAT THEY WOULDN'T REPLACE THE BATTERY. I RESPONDED BY SAYING SO THE CAR COULD GET DOWN TO 50 MILES OF BATTERY RANGE AND YOU COULD SAY IT IS JUST DEGRADATION. THE RESPONSE WAS YES. I DESPERATELY WOULD APPRECIATE ANY SUGGESTIONS TO GET TESLA TO HONOR THE WARRANTY AND TO WARN OTHERS ABOUT TESLA'S NEW POLICY ON BATTERY REPLACEMENT.
Just from the top of my head I know of 4 cases with high profile users who got a battery replacement or some other special treatment to keep them happy knowing they have large social media following or publicity. Nothing wrong with that. That's fair. What isn't fair is to deny legit warranty claims to 'non name' people that have the exact same issues as the famous ones.
Honestly, guys, this was addressed in pages 1 and 2, and the OP has mended their ways. No sense beating a dead horse.Seriously this does not sound very credible ... and it is a rant ... if you want to be heard than don’t post a stream of conciseness and expect people to get behind you ... facts facts facts and laynit out
I see your point, but I'm curious what "infinite miles warranty" means to you?