So I made an appointment a couple of weeks ago to have several minor problems on my Model 3 addressed. I put notes in the appointment to please contact me prior to the drop off to confirm if a loaner would be available and if they could give me an idea of how long they would need the vehicle. The last time I had work done, they sprung it on me that they would need the car for "a few days" just to get to it. They ended up having my car for nearly a week. I was trying to avoid that this time. Nobody reached out to me prior to the appointment (which was for today) so yesterday I tried calling the service center using several local numbers that appear to be redirected to a call center. The call center agent was useless. He seemed to be making *sugar* up as he went. When I asked him if he could contact the service center and find out how long they would need the vehicle he insisted that he "knew how long these types of repairs take" and "I'm sure they won't need your car for more than a day". Finally in frustration I cancelled the appointment. Is it possible to reach a local service center directly? Is it possible to schedule mobile service? It is possible that the issues I need addressed could be resolved by a mobile tech. I am very frustrated by the Tesla service experience. I have gotten better service and faster turnaround from low-rent Ford dealers working on my company car in the past.