I just received an enticing offer for my model S from Vroom, significantly higher than Tesla or Carmax. I guess that’s a good sign that Vroom is responding to the rapidly changing used car market. Are they legit? I’ve seen some posts that others have had success with them. A little concerned that the website said they will pick up my car and mail me a check two or three days later.
Yep, I used them when I sold my Model 3 to upgrade for my Model Y.
They're slow and sometimes hard to communicate with and it can be a tiny bit scary but they were legit and didn't try to adjust the price after the fact or anything (granted my car looked great).
I had to call them a bunch of times to "check up" on the status and gentle nudge them to get things moving. It still took probably 10 days or so before actual legal paperwork was sent out to me. I signed the paperwork and sent it back overnight to them hoping I had filled it out correctly... it's a lot of blank legal docs with just a spot for you to sign and then they fill out the rest afterwards.
Then it took calling each morning for another couple days to check to make sure they got the paperwork, to ask how long it'll take to process, to ask if there was anything else I needed to do *hint hint hurry up guys*, before they assigned a pickup day.
They use a 3rd party near your to pick up the vehicle... for me it was some auto wrecking company and they called me literally last minute asking if they could swing by in half an hour to pick up my car. I was still at work so we had to postpone to the next day (which was a weekend) and then they showed up. The guy was some old guy that had never been in a Tesla or touched an EV before. He just loaded the car and was ready to pull away and *I* had to ask for him to write me a bill of lading (he didn't know what that was but said he could write a receipt). I had to specifically ask him to put the VIN number and the make and model of the car on the receipt and for him to sign it and date it. He did, but boy you could tell he wasn't comfortable filling out any paperwork. I felt bad because he asked me how to spell Tesla and my name (Andrew). I didn't want to make the guy feel stupid or something when he's probably just used to pulling cars out of ditches, but I needed a record for myself and Vroom.
I got that off to Vroom and within about two days they sent a check to my bank to pay off what I still owed on it and then either cut me a check and sent it to me (one or two day to deliver) or it was direct deposited, I honestly can't remember.
Everything was touchless and non-contact and I got the full amount they quoted me from the very start, but I called them maybe 15 times over the course of three weeks from start to finish. Still worth it since they were almost $10k more than CarMax (which insisted they would have to repaint my whole front end on a car with less than 10k miles AND full front end paint protection film). Vroom was lower than Carvana but Carvana wasn't local and wouldn't pick up my car in my market.
It's worth checking both Vroom and Carvana if they'll pick up near you or are within a short drive distance (maybe an hour or less).
Vroom was specific I couldn't put more than 250 miles on the car from when I "accepted" the offer online and when the picked up... which was annoying since it took like three weeks for them to pick up... car just sat at home while I borrowed a family member's second car...