I received my brand new inventory car 3days ago hoping I would enjoy the moment I see it and driven it. I have a couple of concern to voice out and share my dissatisfaction about the car I received.
These are couple of minor/ major issues I encounter:
Minors Issues:
*cleanliness- you can tell the car did not go through detail cleaning- exterior: you can see the water spots - interior: dusty and dirty
*Leather seats- front and back seats. You can see obvious wrinkles on the leather seats in which you can tell that they were worn out. In which it only has more than 600miles on it.
I trade in my Mercedez with 45k and just a little touch up of the seats, it would look like as if it’s a brand new seats.
End cap cover - Misalignment- Needed to fix
Window sealed passenger side - not property sealed due to hearing strong wind when driving 70mph. I have to turn up the volume to avoid the annoying sounds.
Major Issue:
Notification :
Power brake assists reduced
Automatic Emergency brake disabled
Three hours after I drove my car from the dealer, I received this notification 3x, called support team and they weren’t able to fix it. Set an appointment the next day, and found out that they have to replace some parts. I only had my car for 3 hrs after receiving from the dealer then ended up back at the service shop for 3 days.
Gave me a loaner but not equal or greater than the one I had.
Very disappointed..
Customer service: Not so great and doesn’t promptly follow up with you after many calls attempt. Especially the one located in Culver City
These are couple of minor/ major issues I encounter:
Minors Issues:
*cleanliness- you can tell the car did not go through detail cleaning- exterior: you can see the water spots - interior: dusty and dirty
*Leather seats- front and back seats. You can see obvious wrinkles on the leather seats in which you can tell that they were worn out. In which it only has more than 600miles on it.
I trade in my Mercedez with 45k and just a little touch up of the seats, it would look like as if it’s a brand new seats.
End cap cover - Misalignment- Needed to fix
Window sealed passenger side - not property sealed due to hearing strong wind when driving 70mph. I have to turn up the volume to avoid the annoying sounds.
Major Issue:
Notification :
Power brake assists reduced
Automatic Emergency brake disabled
Three hours after I drove my car from the dealer, I received this notification 3x, called support team and they weren’t able to fix it. Set an appointment the next day, and found out that they have to replace some parts. I only had my car for 3 hrs after receiving from the dealer then ended up back at the service shop for 3 days.
Gave me a loaner but not equal or greater than the one I had.
Very disappointed..
Customer service: Not so great and doesn’t promptly follow up with you after many calls attempt. Especially the one located in Culver City