I had a BMW and I never got compensated besides getting a loaner for various warranty work that was done.
Not really apples to apples is it?
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I had a BMW and I never got compensated besides getting a loaner for various warranty work that was done.
They are direct competitors. If you expect Tesla to give you money on top of warranty service you'll be disappointed.Not really apples to apples is it?
See, my local SC is 4 hours away and I really don’t know info want to make the drive up or have it delivered. Delivery would be the best because I’m going to wrap it right away. But all these issues make me want to pick it up.
I have heard some people say they got reimbursed a one way rental to pick their car up, anyone personally done that on here?
See, my local SC is 4 hours away and I really don’t know info want to make the drive up or have it delivered. Delivery would be the best because I’m going to wrap it right away. But all these issues make me want to pick it up.
I have heard some people say they got reimbursed a one way rental to pick their car up, anyone personally done that on here?
It's hard to explain but basically it's across the front lip. After seeing the photos the SC decided to replace the whole thing rather than try to repair the paint. This fact makes me think it shouldn't really take that long, assuming they are able to do it as soon as I get there. the body panels gaps on the other hand, I'm not sure exactly what that will entail
My closest "dealership" was about a 6 hour drive. I was told the most they could reimburse me for was 150 dollars. Whether that be for a car rental, or hotel room etc. Then the Delivery Coordinator offered me a 400 dollar voucher for the online store in addition. I almost wish I could go back and take that deal but at that time I couldn't work out the trip and I had no use for the voucher really.
They are direct competitors. If you expect Tesla to give you money on top of warranty service you'll be disappointed.
Hopefully, your SC will have the pre-painted bumper in stock. Also, where are the body panel gaps located ? I also had a mis-aligned frunk and the body shop told me it took about 45 minutes to align (Tesla Delivery Advisor told me it was within spec..). I had to wait 2.5 months for the first available appointment at the body shop. There is an Enterprise rent-a-car next door and they were able to reserve me a Model S 100D for a 2 week loaner. Enterprise said they only had a handful of Tesla loaners at their site.
What color is your Tesla ?
What is going to with QC in Fremont?It's white. The gaps are on the driver rear under the charging port.
Hey Guys,
Talk me down here. I took delivery of a Model 3 SR+ in early December. First inspection found body panel gaps, bubbling paint and a cracked vanity mirror. Since it was dropped at my house, there wasn't a Tesla employee present to go over the car with me. I immediately notified my delivery coordinator. He passed the pictures along to the service center. The nearest service center is over an hour drive from my house. They cancelled the first appointment saying they didn't have the front fascia to do the job. They rescheduled. My issue is this. It's my responsibility to drive the hour plus to the center and sit around all day while they fix the car even though when I purchased it I was told I never had to worry about that. If they can't fix the car they said they would give me a Enterprise rental voucher. So let me get this straight. I bought an all electric vehicle so my wife could drive the 100 mile round trip commute to work without using gas and they intend to give us an ICE vehicle to drive while they fix their screw up? I love my car, but Tesla's customer service from the SA to the DA to the SC has been horrendous.
I should’ve clarified. I was specifically talking about an EV Loaner. I’m aware some apparently offer other alternatives..which surprises me. Hence my statement about always having one (EV loaner) available, and not a ton of Tesla’s in my area.This OP didnt say he wasnt being offered a loaner. Hes upset because hes not being offered an EV loaner.....
Sometimes, my SC has EV loaners. Sometimes they have ICE loaners. Sometimes, they offer an Uber voucher. OP, you ask to be talked off the ledge... just take the ICE loaner and move on.
I had a BMW and I never got compensated besides getting a loaner for various warranty work that was done.
Before our Teslas we had Hondas and then Toyotas and also never got anything beyond a loaner or a courtesy car to drop us off at work if they were available and that wasn’t all the time.
I liked home delivery. You don't have the other environmental distractions since you're on your own turf and you can absolutely refuse to accept the car/sign papers. If possible bring a friend who already has a model 3 along to just be a silent partner in inspection.At the risk of sounding like a broken record, I’ll repeat the three things I tell everyone getting ready to buy a Tesla:
1) Never agree to home delivery
2) Never accept a car that requires rework on paint or body panel issues.
3) Never give Tesla any money or sign any paperwork until you spend 45-60 minutes inspecting the car.
If everyone followed these three steps we would eliminate almost all of these post delivery drama posts.
I liked home delivery. You don't have the other environmental distractions since you're on your own turf and you can absolutely refuse to accept the car/sign papers. If possible bring a friend who already has a model 3 along to just be a silent partner in inspection.
I didn't like home delivery for one thing, and that was getting the showroom experience, but that's not really common practice anymore.
Home delivery can work fine if you let the driver know in advance that you plan to do a thorough inspection prior to signing off on the vehicle. Unfortunately most people don’t do this and they feel bad keeping the driver waiting while his Uber car is sitting there waiting to take him back.
Where home delivery doesn’t work is if there is anything wrong with the car. You don’t have a service center person to discuss your concerns with and the drivers are clueless. So you have to make a decision on the spot whether to accept the car or reject it without having anyone knowledgeable to talk to.
When I picked up my Model 3 at the delivery center this year the front and rear doors were not properly aligned. I was not sure how big of an issue it would be to fix it so I had the service center manager come over and look at it. He took the car back to the service center and fixed it in ten minutes. It was just the chrome trim piece that needed adjustment, not the door.
Point being, without him there to guide me along I’m not sure what I would have done. But I know the last thing I wanted to do was buy the car and then immediately schedule it for service and hope that they could and would fix it without it being a major hassle. None of that could have happened with home delivery.