Honest communication here could go a long way.
How many time has this sentiment been posted here one way or another? If there was one message I long to get through to Elon this would be it.
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Honest communication here could go a long way.
Elon has heard the message. Elon don't care.
He's reaching for his paydays (just hit one) and everything else gets thrown aside... until it affects his payday he won't change his mind.
Elon sabotaged himself on that with is stock price overvaluation tweet.
Everything is just inconsistent. I feel lucky in that my local service center seems really great.
Sadly lately this describes Tesla perfectly. Some get lucky and don't understand why the others complain and some go through hell with their cars. Everything is a gamble with Tesla, you may get a good car or not, you may get good service or complete lies and get the car back worse than it was before... it's not how a car company should be, that's for sure.
Even sadder is that over the past year and a half I've been watching them, I see only decline and no improvement whatsoever in the areas they would need it most.
Luck of the draw I guess. I had a W211 E500 4matic wagon that gave me zero troubles up to 190K miles when the LR air shock went. Sold the car for 5K - dealer wanted 3K to repair the shock. Some people deal with nightmare ownership of W211 and other Mercedes products but I got lucky.Having dealt with Tesla since 2014 Model S days I understand the sybaritic attentiveness has diminished.
However, I have been around a while and do have other experiences:
BMW M3 with two transmission failures within first six weeks. Never quite qualified as a LemonZero apology, no loaner. After three months of constant problems I traded it for...
Jaguar XK-8 had wheel failure driving out of dealership (not our problem, road hazard, ka ching! $1500. A week later the windshield cracked. That they did under warranty, no loaned, three weeks waiting.
Mercedes S class- engine failure at 40,000 miles with cracked block. Under warranty but waited a month.
Porsche 964- repeated problems with FWD, never a loaner but always in warranty. I hive them a partial pass because AWD was brand new at the time. My 993, though had a steering rod failure while driving. They did fix it quickly but refused warranty so $1800. Only later I found out taht was a common failure.
I could go on with Ferrari, Maserati, Audi and others.
In my >50 cars most have been fine, including other exotics. However, none have ever been as trouble free nor have I ever been as well treated as with Tesla. My personal total charges for repairs in 80,000 miles of Tesla's. 0 zero nada.
I have and complaints also, but I think most of our complaints are usually because we have been spoiled. I know I have!
There is no doubt about it. Until very recently the single thing to worry about was buying a car that was among the first out. In my experience the same thing applies to boats and airplanes. Woe betide the first of a type. I never learned that lesson.Luck of the draw I guess. I had a W211 E500 4matic wagon that gave me zero troubles up to 190K miles when the LR air shock went. Sold the car for 5K - dealer wanted 3K to repair the shock. Some people deal with nightmare ownership of W211 and other Mercedes products but I got lucky.
20+ years and 20+ different types of vehicles owned and the most solid, reliable, and strong cars I've owned were: 1997 Honda Accord sedan, 2016 Toyota Camry & 2002 Porsche 911 Turbo. Leaving the Teslas out of the mix for now until they chalk up some years and tons of mileage.
Just an FYI Tesla doesn’t actually have FSD (Full Self Driving) they have certain features of it but I think it’s important to start distinguishing between reality and teslas marketing hype. FSD is an option you can pay for today and receive in the future, not something you have now.I thought I had enough Tesla problems to cure me of the Model S: my 2015 Model S was a handful after the warranty expired at 7,600 miles. I was informed both rear air shocks had to be replaced, along with the steering box. You don't want to know how much... Tesla would not even respond to my letters, so I thought about turning to the NHTSA. Instead, I ordered and canceled a number of 2020 Model S, ate the lost multiple $100. deposits, then decided it was not worth the risk and bought a new flagship 2020 Lexus LS 500 F Sport last Saturday. After owning the Lexus for one day, I realized the salesman BS about the safety aspects of lane-keeping capability was just that...BS.
Compared to the Tesla Model S, even my 2015 version, the 2020 LS 500 F Sport lane-keeping capability is a joke. The lane maintaining features of the new Lexus is as bad as a 4-year-old Volvo. Simply neither can be trusted. It meanders slowly from one road lane-marking to the other, like the Volvo. An observant state trooper would be fully justified in pulling you over to check your mental status. Compared to the Tesla, I just don't trust what else is on the market. Am I wrong? You need to be really ready to grab the wheel at all times, but nothing like a Tesla, which does a really good job, and with FSD has potentially better trustworthiness. And that is the reason I am seriously going to sell the new Lexus and seek out a new Tesla. (I should check if you change your mind about a new Lexus you can return it like a new Tesla.) I appreciated the potential accident avoidance the Tesla Model S provides. I really get it. I even bought TSLA stock. As owners, you all probably know this.
So I am determined to get rid of the Lexus and find a low mileage 2020 Model S. I found a Model S Performance with very low miles but learned it had been repaired by Tesla before it was first sold new...right rear fender damage, with no detail on the extent of the repairs. I learned from another case that damage to the left rear fender can hide a very costly repair, enough that insurance will total the car. There are some very costly components hidden by fenders.
Does anyone out there know if given a 2020 Tesla model S VIN # can I find out what Tesla Motors Inc. clearly knows, the abuse that the car has had, and if it can possibly compromise the future warranty of the 2020 car. I have read that Tesla MAY PERHAPS not tolerate what they consider abuse under warranty, perhaps even if the owner is merely demonstrating the acceleration of the car. Can any of you share insight into this? The 2020 I am interested in is at a used car dealer, and they initially told me it had no accident history. and CarFax confirmed that. But when I pushed one of the sales staff at the used car dealer they mentioned that the Model S Performance Model was not what the first owner expected, so he got rid of it, then the second owner sold it, and it still has less than 2000 miles on it in 6 months since new. That salesman also admitted that it has had work done in the right rear, but fixed by Tesla Motors while it was still at Tesla. Before it was even sold to the first owner. It caused me to raise up my CAUTION-ANTENNA.
Tesla Motors Inc. we all know can look at all instances of abusing the car with their 2-way communication to each car, can even review the minute details in an accident, speed, external camera views of an accident, views of the Tesla driver's face before and during an accident. So they must have the ability to create an extremely detailed history of any car's abuse and misuse. Will Tesla share this information with anyone, a potential new owner, any police agency, the courts, attorneys in a lawsuit? Are we even aware of this risk to the warranty byTesla? Is there any law requiring a manufacturer to reveal the accident history while still under their control?
The selling used car dealer had no written records of the 2020 Model S, not even the original list of options. It had been in 2 states owner's hands before ending up in a 3rd used car dealer's hands. They verbally stated it has every option except Full-Self Driving. How do we know if it's history compromises warranty for the rest of the warranty period? If a Performance Model S with Ludicrous + is used at the drag strip, does that compromise the factory warranty? PLEASE, anyone with input would be most welcome to respond.
Just an FYI Tesla doesn’t actually have FSD (Full Self Driving) they have certain features of it but I think it’s important to start distinguishing between reality and teslas marketing hype. FSD is an option you can pay for today and receive in the future, not something you have now.
I’m gonna be like @Ostrichsak and his mission of correcting people who incorrectly assume teslas used cars are “cpo’s”
A car is either in warranty or if it’s not. If it was salvage rebuilt, Tesla already knows about it and has voided any warranty (and disabled fast charging of any kind).Use one of those VIN record sites. If there is a rebuild title on it Tesla doesn't warranty anything. If it's a clean title it should be in warranty. I would be worried the repair wasn't done by a Tesla certified shop, if that is the case they might deny warranty of whatever was damaged.
Many posters here (also in this thread) are Tesla stock owners.Continues to baffle me how people are so psychologically intertwined with this company that they defend bad service as long as it's "good for the company". Is it some kind of Stockholm Syndrome? It should be shocking that in a Tesla enthusiasts forum, I could post such a scathing rebuke of the company and their approach and get 6:1 agreement. Who cares if their stock price is up?? I'm not calling for them to fail- I'm calling for them to do right by their customers. If you are here as an owner you should care about the fact that a clear majority of people here seem to agree that their service is awful. And that doesn't just mean not answering phones. Even if you haven't had a bad experience, why would you question (let alone attack as some have done) the many of us who have found it so lacking?
I spent 2% of the cost of my Tesla on an iMac. Apple has offered terrific support at every turn. They have no issue answering their phones, standing behind their product and generally treating me like a valued customer. Once again, I'm not asking for butt kissing. I'm asking for the very basics of customer service. If that makes any of you angry, ask yourself why.
You couldn't be more right, once FSD become full reality most of us will also lose our jobs (including healthcare and law enforcement), as AI will then be capable of complex decision making.
Yep! And many of them are only interested in short term gains it seems.Many posters here (also in this thread) are Tesla stock owners.