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You only have to remove the one screw at the bottom to open the panel covering the Gateway internal components. The reset button is probably there, but your panel just doesn't have the hole.
Even when I had no access to the web server, I could still ping it. Indeed, examining network traffic showed that the gateway was responding to connection requests to both ports 80 and 443, was accepting them, and was acknowleging data sent to them - it just wasn't sending any response data.
Your inability to ping or connect from anywhere else in your network sounds more like a routing or firewalling issue than anything to do with the gateway itself. You might want to look at what your dhcp server is handing out in terms of default gateway and network mask.
Regarding the reset button, I took some pictures of my gateway. These are thumbnails.
View attachment 320274View attachment 320271View attachment 320273View attachment 320272
It seems odd that there should be different variants, other than to allow for the lower voltage/higher current in the USA.
I just remembered I had a photo of the gateway before the cover went on and there is no obvious reset button. View attachment 320378
Even when I had no access to the web server, I could still ping it. Indeed, examining network traffic showed that the gateway was responding to connection requests to both ports 80 and 443, was accepting them, and was acknowleging data sent to them - it just wasn't sending any response data.
Your inability to ping or connect from anywhere else in your network sounds more like a routing or firewalling issue than anything to do with the gateway itself. You might want to look at what your dhcp server is handing out in terms of default gateway and network mask.
It seems odd that there should be different variants, other than to allow for the lower voltage/higher current in the USA.
There's nothing dangerous inside.
Some gateways do not have a shield around the HV components, so there are live bare metal parts inside the gateway. Be very careful opening the gateway, as you could easily accidently brush the panel against those parts while removing it.
I would expect that to be a non-compliant installation. It should not be possible to reach any live parts without using tools.
I believe BJReplay is referring to what is behind the cover plate that has to be removed using a screwdriver. If you look at arnolddeleon's picture above, you can see exposed electric connections, for instance.
I would expect that to be a non-compliant installation. It should not be possible to reach any live parts without using tools.
Maybe when the install was complete the gateway rebooted?BRAKING NEWS - while I've been typing this, I had a look at the web UI and noticed that the gateway has been updated to 1.21 firmware and I can now access the web UI via the gateway's AP again. Let's hope they're rolling out a fix for this mess!
It may well have, but I had rebooted it the previous night which is when I got web and API access back, and it was showing firmware version 1.20 after the reboot that night.Maybe when the install was complete the gateway rebooted?