It was odd. He first said that my LR AWD would come in as fast as the stealths, but I asked him if I could switch anyway. He then told me he had to call me back after he talked to his manager - as (at the time) he thought my original order might come through any time as it was ordered 10/11. He said there were hundreds of stealths available (last Wednesday), so an hour or so wouldn't hurt.
He called me back and hadn't talked to his manager - and told me that "on the ground" stealths didn't match my color. But, my color was red or white. I kept asking why no whites as they were one of the biggest sellers? He never really answered that. He then reiterated that my order of a LR AWD would come in at the same time or likely earlier than the "other" batch of stealths that were "in production." This never made sense no matter what question I asked him. He's been working as an SA for 2 years, so he knows the drill. Perhaps the new computers system threw him.
When I spoke to him Friday, he reiterated that my original order was on the top of the pile - but that just seems to mean that SAs don't know what to tell me. He STILL hadn't spoken to his manager. I tied to call his manager, but couldn't get through. I really wanted a stealth, but I have a deadline before late December after which I will not easily be able to pick anything up - if at all.
So yes, the SA sucks! He doesn't seem to care about anything. And, as far as I can tell, I don't know of a way to officially change an SA. The only think I can think of is that since I couldn't pick up a car ASAP in early October, I have a "mark" against me in delivery priority - as if I am not to be trusted.
I don't get what to do?! Wait, I guess? I can't trust this SA for sure! I'm about to enter week 8 of waiting with no idea of even a vague timeframe.